Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Arlington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
539 reviews
5 stars
278
4 stars
70
3 stars
41
2 stars
27
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is highly mixed, with some praising individual employees for their helpfulness, while many others report rude, unprofessional behavior and long wait times.
Staffing Issues
Numerous reviews mention inadequate staffing levels leading to long wait times and poor service experiences.
Product Knowledge
While some employees are noted for their knowledge and helpfulness, others are criticized for providing misleading information regarding promotions and services.
Overall Experience
Many customers express frustration with their experiences at the store, citing issues with service quality and a lack of attention from staff.
- EKEric Kay1 day ago1.0I was at the store talking yo Alison a great custo.er service agent and she just wanted to inquire about something from one of her work others by name Ranell. Ranell wa so so rude I have never experience such rudeness before. She was saying we are getting charged because we are using what's up to make calls without wifi connection and that's why we are being charged international calls. I tried to explain to her that I do the same thing but does not get charged internationally .....Ranell just goes off and says I am being rude for talking !!!! 👄 just lulu not believe that. Such a person like Ranell should not be working for a great company with reputation like verizon.
- XXxavierJan 3, 20265.0When I visited this location, my entire visit took only 11 minutes—7 of which were spent waiting for another associate to bring the store tablet. William was friendly, knowledgeable, and genuinely committed to resolving an issue that multiple call center representatives had been unable to fix over the course of three days. He activated my phone quickly and efficiently. Next time, I’ll skip the call center altogether and come straight to the store.
- CQCincokat QDec 9, 20255.0I recently got my new Verizon phone and while picking it up, got a great offer for internet service with Verizon. The set up was easy easy. My in store experience with Juan at the South Arlington store was just such an amazingly positive experience! He got my new phone set up for me, gave me perfect instructions on how to get my internet up and running and made the whole thing so easy. I've been with Verizon for over 25 years and this was the BEST customer service I've ever had. I'll stay with them for a while I think! Thanks, Juan. You did great.
- CWCraig WrightDec 3, 20251.0Packaged the wrong phone for me then gave me the run around wasting over 8 hours of my time fixing their mistake. Absolutely the worst customer service and support was no better.
- UAUBO AWOSDec 3, 20251.0There are no employees in this, the branch of service. I see them there, but they don't work hard. They go inside, they do not serve customers I stayed in the branch for half an hour, and no one spoke to me, the work is not going well, there are other branches where the service is good, I do not recommend visiting this act.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Arlington?
The Verizon store in Arlington is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient shopping experience.
What 5G smartphones are available at the Verizon Arlington store?
The store offers the latest 5G smartphones, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does the Verizon store in Arlington offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which mobile brands does Verizon Arlington carry?
Verizon Arlington carries brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of business products does Verizon offer at the Arlington location?
They offer business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon Arlington store?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Are there any nearby restaurants I can visit after shopping at Verizon Arlington?
Yes, nearby restaurants include On The Border Mexican Grill & Cantina, IHOP, Outback Steakhouse, Spaghetti Warehouse, Souper Salad, KPOT Korean BBQ & Hot Pot, In-N-Out Burger, and Tony Roma's for a variety of dining options.
Where can I find other electronics or retail stores near the Verizon Arlington store?
Nearby retail options include Levitz Mattress Company, Walmart, Best Buy Outlet, Michaels Stores, and Tuesday Morning for shopping convenience.
What leisure or beauty services are located near the Verizon store in Arlington?
You can visit American Nail Bar for nail and beauty services or Richelle's Hair Designs for hair salon and extensions nearby.