Best Buy Outlet - ARLINGTON

Reviews

• TP

  Twentysix Participant

  2 days ago
  1.0
  I don’t think it’s possible that I could’ve been treated with less respect. I’m dropping $2000 and I could not get anybody to help me. I finally flagged down a young man, but then somebody else grabbed him And he switched from me to them. When I approached the cashier, I got the eye roll when I said I needed help and I couldn’t find anybody in my area. In the meantime, an older man who should have known better sat there and played on his phone over by the washers and dryers. I’m taking my $2000 somewhere else. There are a whole lot of people in their polishing machines and talking behind the register, but nobody helping customers. It’s shameful
• GC

  gustavo cifuentes

  Mar 21, 2026
  5.0
  Great prices. You have 14 days for returns. Will go back
• AG

  Ajay Gowda

  Mar 18, 2026
  5.0
  Great store and brilliant pricing! Arly was of great help to me!
• JT

  jeff tolliver

  Mar 6, 2026
  1.0
  Not good. No one came over to help. We stopped one guy from his conversation with another coworker who said he'd call someone. No one ever came. When we left he said he'd try calling someone else. We said, no thanks, and left. We found what we wanted at Walmart.
• LG

  LaMeasha Green

  Feb 24, 2026
  1.0
  Extremely disappointing experience. My boyfriend purchased a Samsung TV from the Best Buy Outlet and was told they do not offer delivery, so he arranged for someone to help him pick it up. When he received the TV, it came with Sony accessories and had a noticeable streak on the screen. We decided to return it, but that’s when things got even worse. After several trips to the store just trying to speak with someone, he finally found out he had been given someone else’s TV. His actual TV was still sitting at the store with his name on it. Since this was clearly their mistake, they scheduled a pickup for the incorrect TV. When the pickup team arrived, they refused to take it because it was “the wrong TV in the wrong box.” That made no sense because that’s exactly how the store gave it to him. They even said he could be charged for it, which was completely unreasonable considering the error was theirs. He had to go back to the store yet again. They then scheduled both a pickup and delivery at the same time, but only sent one person to handle two 85-inch TVs. My boyfriend had to help move them himself. This entire situation took over a week to fix and caused unnecessary stress. What should have been a simple purchase turned into a frustrating and exhausting experience. We will not be purchasing from this outlet again.