Verizon

Reviews

• BS

  burak saglam

  Dec 18, 2025
  1.0
  Worst experience ever! They scammed us. First the business rep offered one thing then first bill came to three times what's been offered. Then they offered to cover switcher deal up to $800, then they did not cover anything. They twist words very well until you aggree to something. If you try to contact them about issues I hope the best of luck. They disappear and won't open your calls texts or anything. Even when you visit the store, most of them seem to displeased to see you. I've been very shocked by their unprofessional attitude. I thought Verizon supposed to be have high standards, this was very disappointing experience. We had to file with FCC and now having bunch of headaches because of them. We are even considering small claims court just to get our money back. Be careful to ask all proofs you can get, if I hadn't ask for quote I it would have been very hard to explain everything. Even though they accept their mistakes, their effort to fix things comes up to only more PROMISES that they can not keep.
• FS

  Faruk S

  Nov 26, 2025
  1.0
  Absolutely avoid doing any business without proof or paper. They did not give the bill they promised and my bill was three times what was offered. The business manager (Crystan L.) did not contact me back when the deal is done. I’d tried to contact her for a week, and only she only responses with avoiding messages (like in a call or some other excuse). Right now, I filed with FCC with all proofs and hoping to get the deal I was promised. In summary, do not ever trust what they say and definitely ask for paper work and not approve without reading.
• MW

  Max White

  Oct 27, 2025
  1.0
  The sales rep that’s always in the store is so dull and no customer service skills at all, lazy! Always trying to say she can’t help me out and very rude! I don’t recommend walking into this store bc of her lack of customer service.
• HS

  Hannah Schneider

  Oct 6, 2025
  5.0
  Mark went above and beyond to help me get my phone number transferred onto my own Verizon account. He was patient, knowledgeable, and made the entire process so easy — explaining every step clearly and ensuring nothing was missed. You can tell he genuinely cares about his customers and takes pride in his work. I left the store feeling completely supported and confident. Thank you, Mark, for turning what could’ve been a stressful situation into such a positive experience!
• AE

  Andrea Espiritu

  Aug 27, 2025
  5.0
  My husband Jonathan and I came in with the understanding that the process would be simple. But our phone numbers we chose were incorrect and the original salesperson was not present like i told would happen. The reason why i am giving 5 stars is because despite all the obstacles Kortnie was super helpful and determined to make amends and fix our issues. We walked as new customers thanks to Kortnie amazing customer service and determination to fix our issues. I also stated multiple that I want Kortnie not Eva to receive the sales credit because of her hard work.

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