Visit our store at Amarillo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; some employees are praised for being helpful and friendly, while others are criticized for being rude and unhelpful.
Wait Times
Customers frequently mention long wait times at the store, often leading to frustration.
Sales Tactics
Several reviews indicate aggressive sales tactics, with some customers feeling pressured or misled during their interactions.
Product Issues
Customers report issues with product availability and service reliability, including problems with internet connectivity and device transfers.
DB
Daitva Bali
Dec 26, 2025
1.0
The representatives don’t help just walk around and told us to figure it out online.
GO
Gena O'Dell
Dec 21, 2025
5.0
Kyle was amazing! I really enjoyed talking with him as he was setting up our new phones. Walker was 100% as a manager. Craig was super helpful as well. Thank you guys!
IW
Iris Wood
Dec 13, 2025
3.0
They were not friendly and seemed a little frustrated when they were asked a question. I have been a version customer for 14 years but was disappointed in this store. They were very busy.
TT
TravelwithMidz
Nov 11, 2025
1.0
Note: This has nothing to do with this store impiticular but the company them selves.
We got the plan pictured in this review. Once we got it we set it all up and followed every instructions that came with this plan. We did everything we could possible to make our WiFi perfect and for 5g we thought it would be great. The internet is horrible and always lags. We had our routers on the window where we thought we could get better service but still it was sooo bad. We trouble shooted and did everything we could to get a better connection an it just didn’t work. So the connection is really bad and now there’s another issue. In the deal it offered up a $250 Amazon gift which you receive after a month of using there service, when we went to apply for this which yes we applied within the time frame given, they said we were not able to get it. Man at this point we were so mad at there service and just wanted to stop there service straight away. We rang customer service and they checked to see if we applied within the time frame and yes we did, not only that but someone from there team had actually helped us on the phone get it all set up. So we were actually entitiled to it but they just didn’t want to honor it. So all in all, very bad experience so just make sure you guys are aware when you go with there services. We won’t be using them any longer, as a matter of fact we were with optimum before them and there internet service was great. We changed because we wanted to lower our monthly rates. Wasn’t a great idea. Hope this review is helpful.
Latest update as of 11/16/25: My husband has responded to your link provided as it’s his account. No response as of yet.
MP
Mason Perez
Oct 30, 2025
5.0
Vontae was a very nice worker he made jokes and laughed with us the whole time got us the best deals and definitely made out experience worth it! 10/10 would like him to be my rep next time
What are the operating hours of the Verizon store in Amarillo?
The Verizon store in Amarillo is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at the Verizon Amarillo store?
Yes, you can schedule an in-store appointment online or through the My Verizon app before visiting the store.
What are the available product brands at Verizon Amarillo?
Verizon Amarillo offers products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Amarillo provide?
Verizon Amarillo provides mobile plans, wireless internet plans, and voice plans to meet various communication needs.
Does the Verizon store in Amarillo offer in-store pickup options?
Yes, customers can buy online and pick up their orders in store, with additional options like free 2-day shipping, express lockers, or same-day delivery where available.
Which nearby places can I visit before or after shopping at Verizon Amarillo?
You can visit nearby spots such as Hoffbrau Steak & Grill House for a meal, Dutch Bros Coffee for a drink, or Jones'n Luxury Tans for beauty services.
Are there any nearby restaurants close to Verizon Amarillo?
Yes, nearby restaurants include Hoffbrau Steaks - Amarillo, Outback Steakhouse, Golden Corral Buffet & Grill, Arby's, and Chicken Express.
What other telecommunications or mobile phone stores are near Verizon Amarillo?
Nearby you can find AMA TechTel, another mobile phone store and telecommunications company, offering electronics and related services.
What payment methods are accepted at Verizon Amarillo?
Verizon Amarillo accepts payments by check, debit card, mobile NFC payments, and does not require cash only transactions.
Is Verizon Amarillo accessible for business customers?
Yes, Verizon Amarillo offers business-oriented products such as business cell phones, mobile hotspots, tablets, and laptops.