Verizon

Reviews

• TT

  TravelwithMidz

  Nov 11, 2025
  1.0
  Note: This has nothing to do with this store impiticular but the company them selves. We got the plan pictured in this review. Once we got it we set it all up and followed every instructions that came with this plan. We did everything we could possible to make our WiFi perfect and for 5g we thought it would be great. The internet is horrible and always lags. We had our routers on the window where we thought we could get better service but still it was sooo bad. We trouble shooted and did everything we could to get a better connection an it just didn’t work. So the connection is really bad and now there’s another issue. In the deal it offered up a $250 Amazon gift which you receive after a month of using there service, when we went to apply for this which yes we applied within the time frame given, they said we were not able to get it. Man at this point we were so mad at there service and just wanted to stop there service straight away. We rang customer service and they checked to see if we applied within the time frame and yes we did, not only that but someone from there team had actually helped us on the phone get it all set up. So we were actually entitiled to it but they just didn’t want to honor it. So all in all, very bad experience so just make sure you guys are aware when you go with there services. We won’t be using them any longer, as a matter of fact we were with optimum before them and there internet service was great. We changed because we wanted to lower our monthly rates. Wasn’t a great idea. Hope this review is helpful. Latest update as of 11/16/25: My husband has responded to your link provided as it’s his account. No response as of yet.
• MP

  Mason Perez

  Oct 30, 2025
  5.0
  Vontae was a very nice worker he made jokes and laughed with us the whole time got us the best deals and definitely made out experience worth it! 10/10 would like him to be my rep next time
• JH

  Joe Heater

  Oct 27, 2025
  5.0
  Very helpful even if I wasn't a Verizon customer.
• RH

  Robert Hites

  Oct 1, 2025
  1.0
  Ive been a Verizon customer for over 20 years so this isn't a dig at Verizon. This is an issue with the store and how it is run. If you have elderly parents or loved ones that need a phone do not let them go this store alone. While I was there an elderly woman came in asking for a very simple phone. The employee takes her directly to the Samsung galaxy and told her it was the easiest phone for her to use. I hate seeing people being taking advantage of so I ask her if she had and family here and unfortunately she said no. I tried explaining to her that they have very simple phones that have buttons and that is what my grandmother has. The employee got very aggressive and demanded I leave alone and to exit the store. He knew he was misleading her and got upset when it was pointed out. So please go with your elderly so they can get what they want, not what a commissioned employee tells them to get.
• KA

  K A

  Sep 26, 2025
  1.0
  This is not a good place. Shop around - you can find a better place than this store in Amarillo.

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