Visit our store at Amarillo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, many customers reported rude behavior and a lack of assistance.
Wait Times
Customers frequently mentioned long wait times, with some expressing frustration over the time taken to receive service.
Store Operations
Several reviews highlighted issues with store operations, including incorrect information about store hours and problems with order fulfillment.
Product Issues
Customers reported dissatisfaction with product performance and issues with service plans, leading to frustration and complaints about the overall service experience.
LL
Luke
Feb 20, 2026
1.0
I hate cpmming here. It's always the same thing... a whole bunch of sales representatives help in one person there's literally four people helping one person while there's lines of people everybody else
MH
Misty Heimsoth
Jan 26, 2026
1.0
We went to the store at 11:00am. The store was closed said would open at 12:00 came back at 12:30 sign was changed to closed till Tuesday.....
Again Verizon failed to deliver...
HZ
Heidi Zufelt
Jan 14, 2026
5.0
I am very happy with verizon but the national outage today 01/ 14 was really disruptive could not call out or get text messages and my phone is my life line to my terminally ill mother and my service is still spotty hit n miss I believe we all deserve some type of discount on our bills as verizon wireless loyal customers my spouse n I have been with Verizon for a long time
DB
Daitva Bali
Dec 26, 2025
1.0
The representatives don’t help just walk around and told us to figure it out online.
GO
Gena O'Dell
Dec 21, 2025
5.0
Kyle was amazing! I really enjoyed talking with him as he was setting up our new phones. Walker was 100% as a manager. Craig was super helpful as well. Thank you guys!
What are the operating hours of the Verizon store in Amarillo?
The Verizon store in Amarillo is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at the Verizon Amarillo store?
Yes, you can schedule an in-store appointment online or through the My Verizon app before visiting the store.
What are the available product brands at Verizon Amarillo?
Verizon Amarillo offers products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Amarillo provide?
Verizon Amarillo provides mobile plans, wireless internet plans, and voice plans to meet various communication needs.
Does the Verizon store in Amarillo offer in-store pickup options?
Yes, customers can buy online and pick up their orders in store, with additional options like free 2-day shipping, express lockers, or same-day delivery where available.
Which nearby places can I visit before or after shopping at Verizon Amarillo?
You can visit nearby spots such as Hoffbrau Steak & Grill House for a meal, Dutch Bros Coffee for a drink, or Jones'n Luxury Tans for beauty services.
Are there any nearby restaurants close to Verizon Amarillo?
Yes, nearby restaurants include Hoffbrau Steaks - Amarillo, Outback Steakhouse, Golden Corral Buffet & Grill, Arby's, and Chicken Express.
What other telecommunications or mobile phone stores are near Verizon Amarillo?
Nearby you can find AMA TechTel, another mobile phone store and telecommunications company, offering electronics and related services.
What payment methods are accepted at Verizon Amarillo?
Verizon Amarillo accepts payments by check, debit card, mobile NFC payments, and does not require cash only transactions.
Is Verizon Amarillo accessible for business customers?
Yes, Verizon Amarillo offers business-oriented products such as business cell phones, mobile hotspots, tablets, and laptops.
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