Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3427 Soncy Rd in Amarillo, TX79119
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
306 reviews
5 stars
268
4 stars
14
3 stars
8
2 stars2
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Mario, Henry, and Kevin.
Professionalism
Several reviews noted the professionalism of the staff, with specific mentions of how employees handled customer inquiries and issues efficiently.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about condescending behavior from some staff members and issues with service quality.
Efficiency
Customers appreciated the quick service and efficient handling of transactions, with many noting they were in and out of the store quickly.
Product Knowledge
The staff was frequently described as knowledgeable about products and services, helping customers make informed decisions.
- CPCasey Phillips2 days ago5.0Henry T is the absolute best! He is very helpful and knowledgeable. He made sure we received all we could to help us out. Very patient and kind! Thank you Henry! Go see him for all your Verizon needs! 34th and Soncy store!
- RHRuth Hall4 days ago5.0I went into Russell’s Verizon and. Changed from ATT to Verizon. I had been. With ATT since I was 20 years old and I’m 75 now. But I was so impressed with the quality of service I received by Henry Torres. He went above and beyond in working with me. He is a man of high degree in customer service. The store was so clean and I will definitely recommend Mr Torres and Verizon to everyone I know. First day and wasn’t even a customer and received better service than I’ve ever received at ATT. He sold me on Verizon and I hope he remains as your employee. I will definitely remain a customer as long as fine men like Henry work there. I just got out of hospital in Amarillo and I told everyone that I spoke with about the excellent service I received. I’m so glad I went with VERIZON and Henry Torres. Thank you!
- OSomar suttonNov 16, 20255.0Staff was very friendly and helpful.
- LSlauren simpsonNov 10, 20255.0If I could give 10 stars I would! Henry made the process so painless and actually enjoyable. I was dreading having switch carriers and getting a new phone. Henry was a pro! He was professional, kind, personable, knowledgeable and so helpful! I got everything I needed and more. If you want the BEST customer service I highly recommend this location. I am very happy with everything I received and the top notch customer service too! Thanks Henry!
- THTerry HawkinsOct 28, 20255.0Mario was very professional ,friendly, patient and knowledgeable about all their cellular products and service.I would recommend them for all your cellular needs.
Frequently Asked Questions About Verizon
What is Russell Cellular in Amarillo, TX?
Russell Cellular is an independently owned Verizon Authorized Retailer providing the latest mobile phone technology at 3427 S Soncy Rd, Amarillo, TX.
What brands of phones does Russell Cellular offer?
Russell Cellular offers brands including Verizon, Samsung, LG, Apple, HTC, Motorola, Nokia, and Kyocera.
What are the store hours for Russell Cellular in Amarillo?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular provide in-store pickup services?
Yes, Russell Cellular offers in-store pickup services for customers.
What payment methods are accepted at Russell Cellular?
Accepted payment options include American Express, Cash, MasterCard, and Visa.
How can I contact Russell Cellular in Amarillo?
You can reach them by phone at +1 806-355-5545 or email at amarillo.tx@russellcellular.com.
What services does Russell Cellular specialize in?
They specialize in Verizon Wireless services and offer account analysis to help customers.
Are there any nearby coffee shops to Russell Cellular where I can relax before or after my visit?
Yes, Roasters Coffee & Tea is a nearby cafe where you can enjoy coffee or tea before or after visiting Russell Cellular.
What other mobile phone stores are near Russell Cellular?
Nearby mobile phone stores include Verizon and T-mobile, which offer additional options for customers in the area.
Where can I find nearby medical services after visiting Russell Cellular?
There are several nearby medical providers including William Edward Graves (Dentist), Dennis Dey (Doctor), Evolve Chiropractic Amarillo, and Panhandle Pain Center for health and medical needs.