Visit our store at Allen for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Overall, customer service experiences varied widely; many customers praised the helpfulness and knowledge of staff, while others reported unhelpful or rude service.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical issues, but there were also complaints about unknowledgeable employees.
Store Experience
The store environment received positive remarks for cleanliness and organization, although some customers experienced long wait times and poor management.
Product Issues
Customers expressed frustration with product-related issues, including pricing and service problems, leading to dissatisfaction with the overall experience.
DB
Dee Brooks
Jan 15, 2026
1.0
Customer Service
SK
suresh kumar
Jan 10, 2026
5.0
Good store to visit staff is very helpful
RA
Ruth Arnold
Dec 28, 2025
5.0
Had a problem. Remington listened, checked out my options, then completed and resolved my issue. It took a while, but he was patient and very gracious. Wonderful service. The best.
SR
Shaw R
Dec 27, 2025
5.0
My phone bricked and Shylo saved the day.
Highly recommend.
CR
C R
Dec 21, 2025
5.0
Excellent Quality Service!!!
Marc provided excellent service to my wife and I when we recently upgraded our phones to the Pixel 10 Pro XL. Marc is very knowledgeable and answered all questions we had.
Thank you Verizon and Marc for job well done!
Long time customers,
C&R