Geek Squad

Reviews

• SC

  Sierra Crow

  Feb 9, 2026
  1.0
  horrible! My boyfriend went to go get his phone fixed and he dropped it off at 12:30, they said it would take them between an hour to two hours. That’s a lie! He had gave them a phone number to call when it was finished, when he dropped it off, and they never called that phone number. They called the phone they were WORKING ON! How are we supposed to know if it’s finished if they have the phone?!?! They need to use their resources and know what they are doing. They need to get their stuff together. horrible service!
• EI

  Ellen Abernathy. ICHC

  Oct 28, 2020
  5.0
  I took my Dell computer to the Geek Squad because it wasn't booting properly and acting buggy. The Tech who waited on us was Frank. He was VERY knowledgeable and we discussed the problem and possible solutions. I was told it could take a couple of days to resolve the situation. Later this same day I got a call from Frank who said a new hard drive would be needed, it was one of the options we discussed to fix the computer. A couple of days later we picked up the computer. Most of the information was already loaded onto this near hard drive and it took less than a day to load everything else that I commonly use. We pay Geek Squad a yearly fee for their services. They never fail to go above and beyond to make sure our computers and other electronics stay in top working order. We are so very grateful to Frank for again making our visit with the Geek Squad amazing!
• TH

  Tony Hernandez

  Jan 27, 2018
  1.0
  Short staffed and couldn’t handle appointments properly. Don’t get me wrong, the guy is nice but he’s only part time and he’s the only technician for automotive. In December I made an appointment a month later in January, went to appointment and they didn’t have all parts and had to reschedule for late March. Then told a week later that they couldn’t use the part purchase anyway and said I could use a different product. Why couldn’t we use the other product in the first place? Hmm. Bad management.
• JD

  Jill Dianne

  Oct 31, 2016
  2.0
  Conflict resolution is iffy. They put a screen protector onto my phone (which was labeled as the right kind for that model), and within a few days the edges started popping up after being in the Otterbox. I was told when we came back not to put the Otterbox on until 24 hrs later. Would've liked to have known the first time. The protector still popped up regardless, so I ended up trimming it with scissors. Be careful with Galaxy S7s...you may not be able to have a perfect screen protector AND an Otterbox. The fit is extremely close, so if it's even a teeny bit off (both times) the edges will pop under a case.

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