Business Details
4149 Southwest Dr, Abilene, TX
79606, United States
Certified by Verizon • Mar 01, 2026
(325) 437-0800
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/texas/abilene/abilene-331852
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Abilene for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.7
386 reviews
5 stars
210
4 stars
44
3 stars
26
2 stars
25
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude and unhelpful interactions.
Staff Competence
Several reviews highlighted issues with staff knowledge and competence, particularly in resolving technical problems and handling returns.
Store Experience
Customers expressed frustration with long wait times and poor management, with some feeling ignored or unacknowledged during their visits.
Product Issues
There were multiple complaints regarding product issues, including problems with phone activations and returns, leading to dissatisfaction with the overall service.
- MPMaria PetersenJan 17, 20261.01 star is generous . Absolutely terrible verizon . My husband purchased a phone 2 days ago from this verizon and already having screen issues upon activating it. The manager was very rude and unhelpful when he went in there . Did Absolutely nothing to help us and was awful. Definitely dont recommend this verizon and I have been a customer of verizon for almost 30 years.
- CJChevy GMC Ford JustoDec 21, 20255.0Becca was amazing and so helpful to me. She explained everything and even helped me to find a way to save money on our phone bill. Go ask for Becca she is so knowledgeable and will help you to fulfill your mobile phone needs. 😊👍 Thank you Becca!
- CAChris AugustineNov 26, 20255.0I was so impressed with Krystal Reynolds. She is the manager and the moment I started having problems she jumped in and worked her magic with the customer service department! She even came in on her day off to make sure I was happy and make necessary calls. She was very goal oriented and stern in her actions with them. Krystal was beautiful to work with and very kind! I will always ask for her in the future as she knows exactly what to do and how! Thank you Krystal and I hope you're always recognized for you fantastic work ethics and customer service. Sincerely Chris
- LOLuciano OddoNov 22, 20251.0I order an upgrade phone, do in store pickup, pickup thr phone, everything is smooth. I keep the old phone for a few days, then try to return it (keeping with the terms of the upgrade) and everyone is confused and wasting my time. Incompetent staff.
- JBJudy BullardSep 28, 20252.0First time I went in on same day the female employee told me she would look at my phone if it takes too long she will charge me to remove pop-ups well she messed with ut for 15 mins and didn't stop them. So later I came back and the male did remove them in 10 mins. And no threat to charge me
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Abilene?
The Verizon store in Abilene offers the latest 5G smartphones from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon store's hours of operation?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment at the Verizon Abilene location?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What delivery and pickup options does the Verizon Abilene store offer?
You can choose from in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store accept debit cards and mobile NFC payments?
Yes, the store accepts payments via debit cards, mobile NFC, and also accepts checks. Cash payments are not required.
What services are available at the Verizon store?
Services include mobile plans, wireless internet plans, voice plans, and business products like cell phones, mobile hotspots, tablets, and laptops.
How can nearby Subway and Jimmy John's help during a visit to Verizon Abilene?
You can grab a quick meal at nearby Subway or Jimmy John's before or after visiting Verizon for convenience and time efficiency.
What nearby beauty and spa services are available near Verizon Abilene?
Lux Nails and Spa, Meraki Hair and Lash Lounge, and Beauty By Linda June are close by if you want to enjoy beauty or spa treatments with your visit.
Are there discount stores near Verizon in Abilene where I can shop?
Yes, Dollar Tree and Big Lots are nearby discount stores you can visit while in the area.
Where is the Verizon store located in Abilene?
The Verizon store is located at 4149 Southwest Dr, Abilene, TX 79606.
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