Cricket Wireless Authorized Retailer

Reviews

• JJ

  JoKeR

  Dec 30, 2025
  5.0
  Great experience, fast and easy
• SR

  Secret reviewer

  Nov 26, 2025
  5.0
  Great experience the lady at this location got right to the point got my husband into the air was very respectful even after having a difficult customer before us who didn't understand what an upgrade was and that she was just doing her job and giving the prices and info that was clearly on the paper she showed them ! They left after being super disrespectful to her but she wasn't bothered one bit still greeted us with a smile and helped us very fast ! we ran and food left our phones with her and came back and she had everything done we needed ! We tried to tip her but she refused but she definitely deserved it cause she has more patience than I would have ! Thank you ma'am for all your help didn't get her name but definitely loved her service !
• WD

  Witch Dragonfly

  Nov 25, 2025
  1.0
  My husband's phone got dropped and the screen stopped working. I went online and saw that the same phone would cost us $89.99+$25 to replace/upgrade. We went to the Catclaw location as it was nearby other stops that we had to make today. We arrived around noon. There were other customers being served so I went to the front to wait for help as I already knew what we wanted. The representative said she'd be with us in a minute. When she came to speak with us I told her the situation and told her we just wanted to get the same phone as a replacement (I was told later that her name is Ashley but I can not confirm or deny that). She looked up the phone in her paperwork and told me it would be $179.99. I tried to ask her why the display phone, and online it said that it would be $89.99 and she interrupted saying that price is for new customers not existing customers. I went to look at the display phone so I could show her what I was talking about and my husband said something that I didn't hear and she responded to him saying "then she should pick a different phone" with an irritated and dismissive tone and attitude. At this point I decided we were going to go somewhere else and we left. This interaction took less than ten minutes and we went to the South 14th location where we usually go and had a much better experience. I will be leaving a separate review for that location. (This Gmail is connected to my YouTube, which is why I have an odd username.)
• LM

  Letty Martinez

  Sep 29, 2020
  5.0
  This is the only cricket store in Abilene that consistently provides great customer service

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