Cricket Wireless Authorized Retailer

Reviews

• IG

  Iris Guerra

  Jan 28, 2026
  1.0
  If I could give zero stars to this particular store manager, I would. The manager, Sky, if that is her name, provided some of the worst customer service I’ve experienced, and it started within seconds only of interacting with her. We were greeted with an extremely rude attitude, and she escalated it after a simple question she asked us. I tried to move past it, but given that we were already dealing with a very recent and painful personal loss, the lack of basic kindness or professionalism made the experience even more upsetting. All we needed was a neutral or friendly interaction. When I calmly addressed her tone and customer service, she refused to acknowledge any attitude at all. There was no accountability or attempt to de-escalate the situation. Only after I explained what we were going through did her tone slightly change but it should never take sharing personal trauma to be treated with basic respect. I do not leave reviews like this lightly, but no customer deserves to be treated this way. Management roles require professionalism, emotional control, and basic decency. Unfortunately, this experience showed none of that.
• JP

  John P

  Oct 31, 2025
  1.0
  Absolute garbage service! I've seen better service coverage from Metro!
• GH

  Gabriel Hernandez

  Sep 6, 2025
  1.0
  The last time I went earlier last year I had spoken with a very helpful older woman who worked there. She was the only one there and I forgot her name, but she helped me with setting my old number up with a new device on purchase. So with that I have just fixed my old phone and wanted to set it up as a new phone so that I can do business with it. I went back here to this location because of the overwhelming positive experience I had compared to the store on Ambler where the employee was incredibly rude, dismissive and unprofessional with me and my senior father. I mention this because I was in this store for less than 2 minutes and immediately I wondered what happened to the women I talked to last time. Why is there two employees who seem to be exactly like that rude person on Ambler. I mentioned I wanted to create a new number and that I tried to create an esim online but this women who I think the others who left one star reviews is the same. She was incredibly short tempered, rude, dismissive, unprofessional and had on the offense. Like it was a massive inconvenience to her to be there at that store. She has no desire to communicate, solve or convey the issues I was experiencing and when I pointed out that I'm not appreciating the way she was conversing with me she immediately just said "okay bye." If anyone can recommend me another store where I can get service for my small business please contact me. Otherwise, I'm severely disappointed and I urge everyone who cares about getting service for their phone to not go to this store or the one on Ambler.

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