Brand Certified
Cricket Wireless Authorized Retailer
4.0(213 reviews)
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
Business Details
3256 S 14th St, Abilene, TX
79605, United States
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
(325) 704-6030
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
https://www.cricketwireless.com/stores/tx/abilene/3256-s-14th-st
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
About
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Abilene store today.
Location
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
Hours
Certified by Cricket Wireless Authorized Retailer • Mar 01, 2026
Reviews
4.0
213 reviews
5 stars
128
4 stars
30
3 stars
14
2 stars
11
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Experiences with customer service varied widely, with some customers praising helpful and attentive staff, while others reported rudeness and lack of knowledge.
Store Experience
Several customers noted issues with wait times and staff availability, leading to frustration during visits.
Product Knowledge
There were mixed reviews on staff knowledge regarding troubleshooting and product information, with some employees being described as very helpful and others as lacking expertise.
Sales Tactics
Some customers expressed dissatisfaction with aggressive upselling tactics from staff, which detracted from their overall experience.
- MFM04 FFeb 12, 20261.0I had an extremely disappointing experience at the Cricket Wireless S14 location. The customer service was absolutely horrible. Sheri was unprofessional, dismissive, and completely unhelpful throughout the entire interaction. Instead of addressing my concerns or trying to resolve the issue, she seemed irritated and unwilling to assist. What made the situation even worse was hearing her speak offensively about Black and Hispanic people. There were other customers in the store and looked appalled at the racist comments. That kind of behavior is unacceptable any workplace. No one should feel disrespected or uncomfortable while simply trying to get help with their phone service. Management seriously needs to address the conduct Sheri displayed.
- TBTamra BerryJan 20, 20263.0He forgot to give me the purple phone dude is color blind
- SHShannon HarrisJan 3, 20263.0I think we were sent home before the entire process finished and now we're stuck.
- WDWitch DragonflyNov 25, 20255.0I had an unpleasant experience at the Catclaw location which I have already left a review about. We decided to go to the South 14th location as that is the one we usually go to. (We had gone to the Catclaw location as it was near where we needed to go afterwards.) Sam and Brian were like a breathe of fresh air after the first experience. They were empathetic to the way we were treated, listened to what I had to say, and were able to confirm that we qualified to get the replacement phone we needed for $89.99+$25 as was advertised for existing customers as an upgrade (instead of $179.99 we were being told at the other location). I cannot stress enough how much better the experience and customer service was at this location. Brian greeted us when we came in even though he was speaking with another customer, and Sam listened to my qualms and explanations without interrupting, demeaning, or arguing. It made me feel much better about the entire situation.
- ABAngela ByarsNov 24, 20251.0Said they open at 9, lady didn't show up until after 9 sat there waiting for 30 minutes and she still didn't open the doors. Ridiculous
Frequently Asked Questions About Cricket Wireless Authorized Retailer
What type of cell phone plans does Cricket Wireless Authorized Retailer in Abilene offer?
They offer customizable cell phone plans with unlimited talk, text, and data, all without an annual contract.
Where is the Cricket Wireless Authorized Retailer located in Abilene?
The store is located at 3256 S 14th St, Abilene, TX 79605.
What are the operating hours of the Cricket Wireless Authorized Retailer in Abilene?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Cricket Wireless Authorized Retailer have an online presence where I can learn more or shop?
Yes, you can visit their website at https://www.cricketwireless.com/stores/tx/abilene/3256-s-14th-st and follow them on TikTok, YouTube, Facebook, Instagram, and Twitter.
Is this Cricket Wireless store a new location?
No, it has been serving customers since July 30, 2015.
Are there other mobile phone stores near Cricket Wireless Authorized Retailer in Abilene?
Yes, there are multiple Metro by T-Mobile stores nearby, which offer additional options for mobile phone services.
What are some convenient nearby places I might visit before or after going to the Cricket Wireless store?
Nearby, you can visit Church's Chicken for food, Lone Star Spirits for beverages, or get a haircut at Curbside Cuts Barbershop LLC.
Are there fitness or active life options close to the Cricket Wireless store in Abilene?
Yes, Premier Martial Arts and American Kajukembo Association, both martial arts clubs, are located nearby for fitness enthusiasts.
Can customers find shipping or delivery services close to Cricket Wireless Authorized Retailer?
Yes, the UPS Access Point location is nearby, offering courier, shipping, and post office services.
What are some nearby services for repairs or appliance needs near the Cricket Wireless location?
Vacuum Cleaner Hospital is close by, providing appliance repair and sales services.
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