Cricket Wireless Authorized Retailer

Reviews

• MS

  Malinda Solis

  2 days ago
  1.0
  I've been a customer for years. I've never had to complain about service. But this store, today was a joke. I walked in hoping to upgrade, but when I asked if I could have information on the newer Iphones and Galaxy phones, I was told that the Iphones never have discounts and they were out of the affordable ones! Since I was new to iphones, I would probably want a 13! Ha, what a joke! And they didn't have any New Galaxy's. The woman kept rambling on, as if I was not a paying customer. And the other two male employees went to the back and I have no idea what they were discussing. All I know is that it seemed like Noone wanted to put any effort into assisting me. Just an occasional glance at the phones on the counters while telli g me what they don't have instead of letting me know what they do have or what I want. I will never go there again, and unless you know exactly what you want and you better have money, and look like you have money. I don't recommend this store on S. 14th.
• MF

  M04 F

  Feb 12, 2026
  1.0
  I had an extremely disappointing experience at the Cricket Wireless S14 location. The customer service was absolutely horrible. Sheri was unprofessional, dismissive, and completely unhelpful throughout the entire interaction. Instead of addressing my concerns or trying to resolve the issue, she seemed irritated and unwilling to assist. What made the situation even worse was hearing her speak offensively about Black and Hispanic people. There were other customers in the store and looked appalled at the racist comments. That kind of behavior is unacceptable any workplace. No one should feel disrespected or uncomfortable while simply trying to get help with their phone service. Management seriously needs to address the conduct Sheri displayed.
• TB

  Tamra Berry

  Jan 20, 2026
  3.0
  He forgot to give me the purple phone dude is color blind
• SH

  Shannon Harris

  Jan 3, 2026
  3.0
  I think we were sent home before the entire process finished and now we're stuck.
• WD

  Witch Dragonfly

  Nov 25, 2025
  5.0
  I had an unpleasant experience at the Catclaw location which I have already left a review about. We decided to go to the South 14th location as that is the one we usually go to. (We had gone to the Catclaw location as it was near where we needed to go afterwards.) Sam and Brian were like a breathe of fresh air after the first experience. They were empathetic to the way we were treated, listened to what I had to say, and were able to confirm that we qualified to get the replacement phone we needed for $89.99+$25 as was advertised for existing customers as an upgrade (instead of $179.99 we were being told at the other location). I cannot stress enough how much better the experience and customer service was at this location. Brian greeted us when we came in even though he was speaking with another customer, and Sam listened to my qualms and explanations without interrupting, demeaning, or arguing. It made me feel much better about the entire situation.

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