Verizon

Reviews

• NW

  Not On My Watch

  Dec 30, 2025
  1.0
  Where to start? Walked in and attempted to look at the phones. It was at this time that there were 3 kids each on a phone and the mother just letting them even after she saw me waiting. There were only 2 staff there. Both at one point were helping this woman as 3 of us stood by. I told one staff member I wanted to look at the phones but the kids were on them and he did nothing. After 30 minutes one staff member went missing. Waited another 20 minutes and then just walked out. When I left there were 3 people still waiting. The service here is worse than horrible and their attention to customers waiting was non existence. I was ready to purchase a new phone but will go to another Verison store. Stay away from the Verison in Whitehouse, TN if you want to keep your sanity. There attention to those waiting is null in void and you would do better somewhere else. I personally will never even open their door again.
• JG

  Joy Groves

  Dec 24, 2025
  5.0
  Excellent representative! He was very attentive and knowledgeable. I appreciate the great customer service skills and his calm demeanor. Roger is definitely a great employee!
• MF

  MVincent Finamore

  Dec 5, 2025
  5.0
  Daniel and staff were very helpful and accommodating. They were patient and explained our options, and we feel they gave us the best deal they could. Dan, the manager, also helped me with a set-up issue after hours. I give them credit for providing personal service in a time when most places these days have lost the concept of customer service. Highly recommend this place for your cell phone needs.
• CL

  Christa LaLima

  Nov 14, 2025
  1.0
  This is the worst place I’ve ever been in my life. The manager Danny scammed me into buying a phone then tried to access my account while I wasn’t in the store almost giving my phone to another customer bc he never asked for their name or info :-) took a week for them to be able to get my phone activated. sad excuse for a business just drive to Hendersonville
• JM

  Justin Maynard

  Nov 10, 2025
  1.0
  People were more interested in taking personal phone calls rather than actually doing their job. The dude told me couldn't take my trade in because they weren't corporate. I called corporate. They told me they absolutely can do that. I think the guy just didn't want to do his job. Do yourself a favor just go to any other Verizon store? It's not worth you wasting your time. Leaving driving up there to be told they can't do their job.

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