Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 646 Hwy 76 in White House, TN 37188
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Michael, Casey, and Roger.
Incompetence Issues
Several reviews highlighted serious issues with service, including mismanagement of accounts, misleading promotions, and poor handling of customer requests.
Wait Times
Customers reported long wait times and inadequate staffing, leading to frustration during their visits.
Mixed Experiences
While some customers had excellent experiences, others reported feeling scammed or neglected, indicating inconsistency in service quality.
NW
Not On My Watch
Dec 30, 2025
1.0
Where to start? Walked in and attempted to look at the phones. It was at this time that there were 3 kids each on a phone and the mother just letting them even after she saw me waiting. There were only 2 staff there. Both at one point were helping this woman as 3 of us stood by. I told one staff member I wanted to look at the phones but the kids were on them and he did nothing. After 30 minutes one staff member went missing. Waited another 20 minutes and then just walked out. When I left there were 3 people still waiting. The service here is worse than horrible and their attention to customers waiting was non existence. I was ready to purchase a new phone but will go to another Verison store. Stay away from the Verison in Whitehouse, TN if you want to keep your sanity. There attention to those waiting is null in void and you would do better somewhere else. I personally will never even open their door again.
JG
Joy Groves
Dec 24, 2025
5.0
Excellent representative! He was very attentive and knowledgeable. I appreciate the great customer service skills and his calm demeanor. Roger is definitely a great employee!
MF
MVincent Finamore
Dec 5, 2025
5.0
Daniel and staff were very helpful and accommodating. They were patient and explained our options, and we feel they gave us the best deal they could. Dan, the manager, also helped me with a set-up issue after hours. I give them credit for providing personal service in a time when most places these days have lost the concept of customer service. Highly recommend this place for your cell phone needs.
CL
Christa LaLima
Nov 14, 2025
1.0
This is the worst place I’ve ever been in my life. The manager Danny scammed me into buying a phone then tried to access my account while I wasn’t in the store almost giving my phone to another customer bc he never asked for their name or info :-) took a week for them to be able to get my phone activated. sad excuse for a business just drive to Hendersonville
JM
Justin Maynard
Nov 10, 2025
1.0
People were more interested in taking personal phone calls rather than actually doing their job. The dude told me couldn't take my trade in because they weren't corporate. I called corporate. They told me they absolutely can do that. I think the guy just didn't want to do his job. Do yourself a favor just go to any other Verizon store? It's not worth you wasting your time. Leaving driving up there to be told they can't do their job.
What is the address of Russell Cellular in White House, TN?
Russell Cellular is located at 646 Highway 76, Ste B, White House, TN 37188.
What are the store hours for Russell Cellular in White House?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which Verizon products and brands does Russell Cellular offer?
Russell Cellular offers Verizon Wireless services along with products from brands like Samsung, Google, Apple, Motorola, and LG.
Does Russell Cellular offer in-store pickup for orders placed online?
Yes, they provide in-store pickup services for your convenience.
What payment methods are accepted at Russell Cellular in White House?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule an appointment or service through an app?
You can schedule services using the My Verizon app, available at https://apps.apple.com/us/app/my-verizon/id416023011.
Which nearby restaurants can I visit before or after shopping at Russell Cellular?
Nearby dining options include Subway, Pizza Hut, Wendy's, Captain D's seafood restaurant, and Whataburger.
Are there nearby services for health or wellness near Russell Cellular?
Yes, BenchMark Physical Therapy and Jason's Barber and Style Shop are nearby if you need physical therapy or grooming services.
What other businesses are located near Russell Cellular that might be useful for customers?
Nearby you can find Farm Bureau Insurance agencies, Jim Brinkley Realtors, and the United States Postal Service, useful for insurance, real estate, and mailing needs.