Verizon

Reviews

• RW

  Rick Waller

  Nov 23, 2025
  5.0
  Very helpful.
• KB

  Kimberly Brown

  Aug 17, 2025
  5.0
  We added on 3 lines, bought two phones, brought on another already purchased phone, converted another from at&t to Verizon, all so fast and efficiently thanks to Susan! She was fantastic and so knowledgeable!
• HK

  Hailey Keilman

  Aug 13, 2025
  1.0
  I’ve been with Verizon for 15 years. First on my parents plan, then on my own. Time and time again, I have been extremely disappointed here. A customer service rep at the Tullahoma location put my upgrade on my sister’s phone number instead of mine (before I switched). He was pretty rude about it, but they got the numbers switched back around. Then I opened my own account with my husband, and my sister went to get an upgrade and was told her number is under contract and still owes money for my phone. Annoying, but let’s go talk to a rep. I go in and ask about it and was told, “oh yeah, the other account is paying for your phone”. Annoying, but when I asked what could be done? She couldn’t do anything about it, I need to call customer service. So what is your job? Then my husband had issues with his charger port. We pay insurance on his phone ($20/month), so we went in to ask about replacing it. Another rep said the insurance only covers broken screens. I said “For $20/month?” He replied “Beats paying for a new phone”. Okay, but not really. So it’s $200/ month for two phones, with abysmal customer service and spotty reception. We will be switching providers. 0/10 do not recommend. The only person who has ever been helpful in there is the gentleman with dreadlocks and freckles. He was patient, understanding, and very knowledgeable. Everyone else in there either doesn’t know what they’re doing or they’re rude and dismissive.
• NW

  Niya Waller

  Aug 10, 2025
  1.0
  Absolutely horrible store. I cannot count the amount of times I have been in here and received false information from employees who keep spreading false information. Now it has resulted in me being stranded abroad. I left to study abroad in Europe this past semester and right before I left I went to this Verizon to get a new iPhone 16. My mother and I were told that I didn’t need to pay for an international plan because this phone automatically came with it. THIS IS THE MAIN REASON WE PURCHASED THE PHONE. All to find out then when I got over to Europe that my phone only worked on WiFi. This was a huge safety issue considering I was traveling alone through countries I didn’t know. I couldn’t use maps or any of my apps. Several nights were spent on the phone in tears calling Verizon with no help from them. They never solved the issue and it resulted in my having to buy multiple esims costing a fortune. This is unacceptable from Verizon’s part. Not to mention, please do not buy the iPhone 16. It is the worst phone I have ever purchased. It keeps making me buy more storage and won’t let me access any old photos. You have to restart it for your apps to work regularly. Do yourself a favor and don’t go to Verizon and stay away from new iPhones. And after reading all these reviews- I’m proven right. Horrible customer service and horrible response to all negative reviews.
• GA

  Gracie Austell

  May 8, 2023
  5.0
  Our salesman was very informative and helpful without pressuring us to buy things.

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