Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 914 A Hwy 68 in Sweetwater, TN 37874
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
216 reviews
5 stars
172
4 stars
12
3 stars
6
2 stars
5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, several reviews highlighted issues with the manager's rude behavior and unprofessionalism.
Knowledgeable Staff
Numerous customers appreciated the staff's product knowledge and ability to assist with technical issues and phone setups.
Mixed Experiences
Customers reported a mix of positive and negative experiences, with some expressing satisfaction with their service while others had significant complaints about treatment and service quality.
Store Environment
The store was described as clean and welcoming, contributing to a generally positive atmosphere for customers.
- LALindsey AndersonDec 28, 20251.0Avoid at all costs! The older gentleman was very rude and 0 help. Don’t bother with trying to call also because they will not pick up the phone. I was on the phone with corporate multiple times and they were calling into the store as well and couldn’t get anyone to answer. I had someone in the parking lot and the store was empty.
- TRT RockDec 24, 20251.0I came to the store for an IMEI swap. Verizon corporate told me it would be a simple process and no charge due to the issue with a prior sale. I was told there would be a $40 fee that Verizon requires. Before I could even finish explaining what Verizon told me, the manager started yelling at me that I was being disrespectful and if I continued I'd be forced to leave. I was stunned and taken back. Obviously forced to pay as I was no longer able to speak. I don't know if this was some sort of performance for the elderly customer sitting there, who he seemed to know, but I won't be back. There are too many other places to buy a phone without his passive/aggressive behavior. I don't need to be bullied by the store manager.
- YTYour TomodachiDec 3, 20255.0The crew was knowledgeable and helpful
- JWJackie WestDec 1, 20251.0I trusted Russell Cellular to set up a business account for me. My company email and business name were misspelled. This has sent me down a very deep rabbit hole of pain and suffering to try and fix this error. After the mistake was discovered they were very flippant about getting it fixed. In fact they could not fix the issue. I feel like the associates are not trained well enough to sign anyone up for a business account. Please save yourself some time and pain and go to the Turkey Creek store if you have a business need.
- RCRob CarpenterNov 28, 20251.0I would say it was a great experience but can't say that. When your there to buy a phone or service they are friendly and nice. But when you go there to ask about a problem and try to show them what your talking about they get loud and rude out of the blue for no reason. I do not recommend Russell cellular in sweetwater. I will go to the main store from now on. And not to mention it was the manager that got rude and loud.
Frequently Asked Questions About Verizon
What are the store hours for Russell Cellular in Sweetwater, TN?
Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Sweetwater, TN?
Russell Cellular is located at 200 Railroad St, Sweetwater, TN 37874.
What major brands does Russell Cellular offer?
Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG.
What types of products can I find at Russell Cellular?
You can find Verizon Wireless service, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options at Russell Cellular.
Does Russell Cellular provide in-store pickup services?
Yes, Russell Cellular offers in-store pickup for purchases.
What payment methods are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Russell Cellular Sweetwater by phone or email?
You can call them at +1 423-337-7004 or email sweetwater.tn@russellcellular.com.
Are there any restaurants nearby Russell Cellular in Sweetwater where I can grab a meal?
Yes, nearby restaurants include Antojitos LaPatrona Snack Bar, Vittorinos Cucina (Italian and pizza), Cup Runneth Over Coffeehouse (coffee and bakery), The Dog House (fast food), and The Lazy Beagle Grill and Pub.
What beauty and spa options are close to Russell Cellular for customers looking to pamper themselves?
Nearby beauty options include Hair by Jen, New Image Salon, Beauty Lounge by The Nail Empire TN, The Nail Empire, Synergy Spassage, and City Barber Shop.
Are there healthcare facilities near Russell Cellular in Sweetwater?
Yes, nearby healthcare providers include BenchMark Physical Therapy, Dr. Robert Belt MD (cardiologist and family practice), Sweetwater's New Primary Medicine and Walk-in Clinic, and Urgent Care Of Sweetwater.