Business Details
480 Sam Ridley Pkwy W, Smyrna, TN
37167, United States
Certified by Verizon • Feb 22, 2026
(615) 355-6560
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/tennessee/smyrna/smyrna-324119
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Smyrna for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.9
660 reviews
5 stars
374
4 stars
91
3 stars
46
2 stars
28
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and dismissive.
Professionalism
Many reviews highlight a lack of professionalism among staff, with reports of dismissive attitudes and unhelpful behavior.
Store Management
Several customers expressed dissatisfaction with store management, citing unprofessional conduct and failure to address customer concerns effectively.
Technical Assistance
Customers reported issues with technical assistance, including improper handling of trade-ins and activation problems, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
- JRJose RiveraFeb 16, 20261.0Useless but that’s my fault for expecting better.
- MPMichael PareFeb 12, 20265.0Was totally honest about me net needing a phone upgrade, this type of honestly is rare.
- DHDanyelle HardenFeb 7, 20265.0Damien
- TJTamara JonesJan 10, 20261.0My experience at this Verizon location was extremely disappointing and unprofessional. None of my services were set up correctly from the beginning. I switched from T-Mobile after being promised a contract buyout, including a gift card to pay off my previous carrier. However, the process was never completed. I received my phone in November 2025 and was told to wait 4–6 weeks for the gift card. After waiting, I discovered that the buyout was never properly processed. The system even showed that Verizon did not have the phone I physically turned in, which is unacceptable. When I contacted the store for clarification, the manager was dismissive and rude, stating there was “nothing they could do.” Customer service over the phone was equally unhelpful and disrespectful, providing inconsistent information and no real resolution. As a first-time Verizon customer, this level of service is unacceptable. Due to the store’s failure to complete the required steps, I am now being forced to wait another 4–6 weeks for the gift card so I can pay off my previous carrier. This situation could have been avoided if the staff had done their job correctly from the start. This experience has left a very poor impression of Verizon, and I expected far better professionalism and accountability. If you are looking to trade in your service for Verizon, I do not recommend doing so, particularly at this location. My experience as a first-time customer was poorly handled and unacceptable.
- JPJustin PickettJan 5, 20265.0I wanna send a huge shout to Emily. I’ve never received the kind of customer service that she provided to me. It’s been unparalleled. She’s gone above and beyond g to make sure that I was taken care of and that my issues were resolved. She deserves all of the accolades! She’s seriously the best!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Smyrna location?
The Verizon store in Smyrna is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Which major smartphone brands are available at the Verizon Smyrna store?
You can find the latest devices from Apple, Samsung, Google, Motorola, Kyocera, and TCL at the Verizon Smyrna store.
What products and services does Verizon Smyrna offer for business customers?
Verizon Smyrna offers business cell phones, mobile hotspots, tablets, laptops, mobile plans, wireless internet plans, and voice plans tailored for business needs.
Can I order online and pick up my purchase at the Verizon Smyrna store?
Yes, you can buy online and pick up your order in store. Verizon also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon Smyrna store?
You can schedule an in-store appointment through Verizon's website or by downloading the My Verizon app.
What is the address and contact number for the Verizon store in Smyrna?
The Verizon store is located at 480 Sam Ridley Pkwy W, Smyrna, TN 37167. You can reach them at +1 615-417-2609.
Which nearby restaurants can I visit before or after my trip to Verizon Smyrna?
Nearby dining options include Wendy's, Chick-fil-A, Snappy Tomato Pizza Co, Helen's Hot Chicken, and Jersey Mike's Subs, all within close proximity to the store.
Are there convenience stores or gas stations near Verizon Smyrna for quick stops?
Yes, you will find convenience stores like Twice Daily and gas stations such as Shell near the Verizon Smyrna location.
What nearby health and beauty services are available in the area around Verizon Smyrna?
Nearby health and beauty options include Hair by Amanda, Natural Health Massage Therapy, Cedar Grove Aesthetics, Relax & Repair, Natural Essence by MJ, Smyrna Barber Shop, Supercuts, and Sun Tan City.
Does the Verizon store in Smyrna accept mobile NFC payments or debit cards?
Yes, Verizon Smyrna accepts mobile NFC payments as well as debit cards and checks. Cash is not required.
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