Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Nashville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
348 reviews
5 stars
308
4 stars
11
3 stars
7
2 stars
8
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and patience, particularly highlighting individuals like Preston, Byron, and Andy.
Technical Assistance
Several reviews noted that employees were effective in diagnosing and resolving technical issues with devices, leading to high customer satisfaction.
Billing Issues
Multiple customers expressed frustration with billing problems and the lack of support from staff when addressing these concerns.
Product Availability
Some customers reported dissatisfaction with the store's inventory, indicating that desired products were often unavailable.
Store Environment
The store was described as welcoming and pleasant, contributing to a positive shopping experience for many customers.
- DDDarien DelgadoNov 7, 20255.0Tim Stallings, this man needs a raise!!! Did good work was prompt, friendly, and efficient. Keep this man after any AI purge.
- SFSecily FillipOct 22, 20251.0I am traveling from out of state and needed a new car charger. I stopped in and bought a kit with the charger/car jack. I didn’t need it right away, so about 24 hours later I open the box. I discovered it was already open and the charger is missing. I paid $45 for a car jack with no charger. The stores payment system also wasn’t working and I had to go to several different terminals to pay for something that is missing out of the box. I did get a vague receipt emailed to me, and at this point I’m not even sure how to go about getting a refund or exchange. This sucks.
- SBS BOct 6, 20251.0I had a terrible experience at the Verizon store in Opry Mills Mall. When I went there to report that I was charged twice, the employees did not want to help me and told me to call my bank instead. I explained that I did not want to call my bank because the issue clearly came from the store, not from my bank. Later, after asking her coworker, the female employee told me that I would receive my refund in two weeks. When I mentioned that refunds normally take only three to five business days, they asked me to leave the store. While talking to me, the female employee kept sighing and acting annoyed, which was extremely disrespectful. I was treated very rudely and unfairly. This was the worst customer service experience I have ever had, and I would never recommend this store to anyone. I hope Verizon takes this issue seriously and ensures that no other customer has to go through the same situation.
- ANAmber NorthSep 29, 20251.0I really dislike how agents aren’t helpful when it comes to billing. I was very displeased with Th customer service.
- SSSaundra SpantonSep 21, 20255.0My husband and I were served by Preston today. He did an amazing job of upgrading both of our phones and answering technical questions. I went into the store at Opry Mall in Nashville, Tennessee to see if he could help me with my flashlight. He was very willing to explain how to determine where the issue may be coming from. My husband and I were recently discussing about upgrading to the newer phone version. He took the time to explain all of the options and was very patient with our questions. We were very satisfied with his above average customer service and highly recommend Preston.
Frequently Asked Questions About Verizon
What is the address and location of the Verizon store at Opry Mills?
The Verizon store is located at 376 Opry Mills Dr, Room 120, Nashville, TN 37214.
What are the operating hours of the Verizon store on weekdays?
The Verizon store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Which brands of smartphones and devices are available at the Verizon Opry Mills store?
The store offers devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
Can I pick up my online order in-store at the Verizon location on Opry Mills Drive?
Yes, in-store pickup is available for your orders at this Verizon location.
What types of wireless plans and services does this Verizon store offer?
They offer Verizon wireless plans including prepaid wireless, Hum Smart Car services, home phone, home internet, mobile hotspots, and other Verizon Wireless services.
Are appointments required to visit the Verizon store at 376 Opry Mills Dr?
No, appointments are not required for visiting the Verizon store, but you can call ahead to make one if preferred.
What payment options can I use at the Verizon Opry Mills store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Which nearby mobile phone stores can help if I need services not offered at Verizon?
Nearby, the AT&T Store offers mobile phone repair, accessories, and IT service, which can complement Verizon's offerings.
Are there dining options near the Verizon store at Opry Mills for a quick meal?
Yes, Wetzel's Pretzels and Jamba Opry Mills Mall are nearby and offer fast food and smoothie options for a quick meal or drink.
What entertainment or relaxation spots are near the Verizon Opry Mills location?
Nearby you can visit Garra Fish Spa Nashville for a spa experience or check out Smith Creek Distillery if you're interested in a liquor store visit.