Many customers praised the staff for their kindness, empathy, and support during difficult times, especially when dealing with pet loss.
Staff Expertise
Dr. Kinard, Dr. Higgins, and the veterinary team received consistent commendations for their knowledge, thoroughness, and dedication to animal care.
Customer Service Issues
Some reviews highlighted frustrations with front desk staff and communication, particularly regarding appointment management and customer care.
Positive Experiences
Numerous customers expressed satisfaction with the overall experience, noting the welcoming environment and attentive service provided to their pets.
DB
Danielle Burton
Dec 10, 2025
5.0
The staff is AMAZING! Dr. Kinard made the experience well worth taking my babies to see him and his lovely crew. I highly recommend Creekside for all of your fur baby's needs.
AH
Ashley Hernandez
Dec 4, 2025
5.0
I have never been one to leave reviews but I feel this one is well deserved and should be acknowledged. I hope this helps the next pet parent who is considering this clinic & doctors. I can’t even begin to put into words how grateful I am to have been welcomed by such a caring, supportive, sympathetic team - from the front desk to the techs, assistants & of course Dr. Higgins. I haven’t even been apart of the family for a month but yet their love & companionship has been so loud for both me & my beloved Nala. I first walked in on November 17th to get a second opinion for my dog who was having some swelling issues. Dr. Higgins examined my girl & was just so kind to her. He right away gave me his thoughts on what he thought was going on with Nala. They did a biopsy and later confirmed she had lymphoma. I was devastated but never once felt the care of my dog wasn’t in the right hands. I had thousands of questions & Dr. Higgins always answered them right away, no hesitation. He was very comforting during this transition period. I never once felt like I was a burden by my questions or concerns.
Unfortunately Nala lost her battle to lymphoma on December 3rd. This is the part of experience that I cherish the most in all of this. Having to decide to transition your pet over to the other side of the bridge is never easy but Carla & Dr. Higgins gave me & my family so much comfort during our devastation. His reassurance helped me understand that this was the best decision to make for my girl. The way Dr. Higgins not only addressed me but my family in the room showed his true level of compassion towards others. The way he spoke and delivered his message was as if he was experiencing this pet loss as well. If it was very personal and sincere and I knew it came from the bottom of his heart.
I couldn’t have chosen a better clinic, team of doctors then this, I only wished it could’ve been a different outcome. To the entire VCA Creekside team, especially Dr. Higgins - thank you so much for your support & love during this journey. No words could describe how I feel, I only hope this review shows the half of my appreciation.
KK
Kelly Kidd
Dec 4, 2025
5.0
A great place to get a dog cat taken care of when you're away
LC
Lin Casteel
Nov 27, 2025
5.0
Staff always attentive, helpful abd listen to owners cobcerns.
RG
Robert Graham
Nov 14, 2025
5.0
Hey friends, it’s your favorite mascot Drippy here! 💧🐾
I just wanted to give a HUGE shoutout to the amazing team at VCA Creekside! Our girl KitKat just got spayed there, and let me tell ya… they did an absolutely purrr-fect job. 😺✨ She came home safe, comfy, and feeling like the queen she is.
VCA Creekside also helps take care of several of our other furry family members, and every single time they treat them with kindness, patience, and top-tier care. These folks truly love what they do — and Drippy loves that! 💙
If you’re looking for a vet that treats your pets like their own, VCA Creekside is the place to go.
Drippy approved! 💧🐶🐱
Frequently Asked Questions About VCA Creekside Animal Hospital
What are the operating hours of VCA Creekside Animal Hospital?
VCA Creekside Animal Hospital is open Monday to Friday from 7:30 AM to 5:30 PM, and on Saturday from 7:30 AM to 11:30 AM. The hospital is closed on Sundays.
What types of animals does VCA Creekside Animal Hospital treat?
The hospital provides care for a variety of animals including cats, dogs, aviains, exotics, pocket pets, rabbits, and reptiles.
What veterinary services are offered at VCA Creekside Animal Hospital?
Services include acupuncture, advanced care, dental care, cardiology, chemotherapy, diagnostics, immunizations, surgery, pet boarding, grooming, preventive care, and more specialized treatments such as laser surgery and urology.
Where is VCA Creekside Animal Hospital located?
It is located at 1062 Middle Tennessee Blvd, Murfreesboro, TN 37130, United States.
What payment methods are accepted at VCA Creekside Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does VCA Creekside Animal Hospital offer any promotions for new customers?
Yes, new customers can access a Free First Exam coupon through their website.
How can I contact VCA Creekside Animal Hospital?
You can contact them via phone at +1 615-849-7387 or +1 615-295-8140, or visit their website at https://vcahospitals.com/creekside.
What nearby pet-related services can I visit along with VCA Creekside Animal Hospital?
Nearby pet services include Kinard's Creekside Animal Hospital for additional veterinary options and A Happy Tails Grooming Salon for pet grooming and sitting services, which can complement your visit to VCA Creekside.
Are there any nearby schools or educational institutions near VCA Creekside Animal Hospital?
Yes, nearby educational institutions include Learning Ladder Academy, Big Blue Marble Academy, Bellwood Christian Academy, and Motlow State Community College, which might be of interest if you are visiting the area.
What nearby facilities can help with pet training and care near VCA Creekside Animal Hospital?
Near the hospital, you can find Sit Means Sit Dog Training Murfreesboro for dog training services and A Happy Tails Grooming Salon for grooming and pet sitting, making it convenient to manage multiple aspects of pet care in one area.