Compassionate Care
Numerous reviews highlight the staff's kindness and compassion towards both pets and their owners, especially during difficult times.
Staff Quality
Many customers praised the staff for being friendly, knowledgeable, and attentive, creating a welcoming environment for pets and their owners.
Communication Issues
Some reviews noted problems with communication, particularly regarding appointment scheduling and customer service from front desk staff.
Mixed Experiences
While many customers had positive experiences, a few expressed dissatisfaction with the care provided, particularly regarding the handling of specific health concerns.
Pricing Concerns
Several customers mentioned high costs and dissatisfaction with the Wellness Package, feeling it did not provide the expected value.