Best Buy

Reviews

• JB

  Jeffrey Barnes

  Nov 15, 2025
  5.0
  Very easy to find what we needed! Decent customer service! We were in and out in 10minutes
• JH

  joel hobson

  Nov 11, 2025
  5.0
  Ryan Hopkins is the most awesome manager of ANY establishment I’ve ever encountered! This is the second time I’ve had an issue dealing with manufacturing warranties and both times Ryan went COMPLETELY out of his way, above and beyond the call of duty. Not even exaggerating. He LITERALLY spent hours with me today to correct an error by the manufacturer. Putting this guy on my Christmas list, SERIOUSLY! Thx a million Ryan Hopkins!
• GG

  Gabrielle

  Nov 3, 2025
  1.0
  Sooo, I went in here to get information about their phones and deals and promotions that they have going on. It was horrible and the sales person didn't have a clue as to how to be a strategist in sales. I told him "IF I'm going to purchase something the deals and promotions have to be BETTER than what I'm already paying for". He couldn't present to Me ANY deals or promotions that were BETTER than what I have with Straight Talk. He was offering Me deals with a much higher pricing and giving the wrong information based off of his past years of experience with Straight Talk instead of first getting knowledgeable about everything concerning Straight Talk. So far NONE of these cell phone companies in the stores have been able to beat Straight Talks $45 Unlimited Everything plan and that's horrible. I'm staying with Straight Talk.
• ES

  Elven Samurai

  Oct 24, 2025
  2.0
  I purchased a tv last Saturday. I had it delivered to the store. I received an email Thursday that it was ready to be picked up. I rushed there after work. Was there over half an hour. No one could find it. Several people went back and forth into the warehouse area to no avail, No one could tell me what happened. No one could tell me when I would get another one. I was very patient but highly confused. The guy working there gave me a store credit 30 dollars after I explained that I am on call and I am not sure when I can get back to the store so I really need a time pinned down. He said he would call me first thing this morning to let me know. Never called. I have called help line 4 times. Cant get store to answer. Call center claims its there. Tried to explain to them that that cant be trusted they cant find it. They assured me that its there. still cant get a real person at the store. I already paid 438.99 for the TV. No TV I don't use social media. I got the TV finally
• GG

  golian gadalseed

  Oct 18, 2025
  1.0
  ⚠️ Very Unprofessional Experience – Best Buy Murfreesboro I took my laptop to fix a broken screen. Two weeks later, it completely stopped working. When I went back on day 31, they refused to take responsibility and made me pay again, even though the problem clearly happened because they had opened it. They promised the second repair would cost around $200, but I ended up paying $400 — and they erased all my data without asking me. I’m a photographer, and that laptop had all my work on it. Losing that data hurt more than losing the device itself. When I complained, the employee was extremely rude and even told me to cancel my membership if I’m not happy. After seven years as a loyal customer, that was the most disrespectful thing I’ve ever heard. Best Buy should train their staff to treat customers with professionalism and care — not arrogance and blame.

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