VCA Animal Care Center of Mt. Juliet

Reviews

• TP

  Tisha Paschal

  Apr 16, 2026
  1.0
  I wouldn’t recommend this place. I did the first free visit for my new baby. I spent over 200 bucks on the visit for testing. I wasn’t made aware that my baby had a parasite until a month later. Then I questioned other animals that’s been around my baby and they tell me it’s not that bad and if they show no signs they normally don’t treat them. Yet they sold me some medicine. They lack communication. The way they word it makes me think I should go get my baby retested to see if they just wanted more money.
• AR

  Ashlynn Rager

  Apr 12, 2026
  1.0
  After 3 years of working with VCA, we are DONE! And I wouldn’t recommend them. We adopted our girl at about 2-3 months old, this was the first and only vet she had ever been to with us. Up until this year she hasn’t had any sort of health problems, and because of that, I just kind of let go of the feeling I was getting from these guys. But our girl developed a pretty bad UTI, naturally we brought her up in order to get an exam and antibiotics. This is where these guys dropped the ball. They gave us a week of antibiotics while we waited for her culture to come back but they let us know there was a refill available for us to pick up once that came back (another weeks worth, so 14 days total is what she should have had) The week goes by and my partner reaches out to them to arrange pickup for the refill, this is when they tell him that because our girl was “showing signs of improvement” the antibiotics worked and we didn’t need anymore. Mind you— She was STILL peeing blood and straining. When I called they flat out refused to give her anymore medication because they “only give 7 days of antibiotics for everyone and that should be enough.” Didn’t offer to retest her, but instead decided to try to pressure us into having her put to sleep in order to do an xray… We had a different vet reach out for her documents so we could seek a second opinion, and MAGICALLY our refill was approved! On top of all of this mess, every time information was available we had to reach out to them. They didn’t reach out to us, they would have let her suffer through the weekend without medication if we hadn’t of hounded them, which is absolutely ridiculous and unacceptable. If you care about your pet and their health, I wouldn’t bring them here. The techs are wonderful but the doctors and the front desk staff have irritated me to no end. Also these guys may claim that they’re more budget friendly but I promise they are not. Their services are marked up like crazy. So not only is it below par care but also ridiculously expensive!
• MB

  Makayla Balboa

  Mar 3, 2026
  1.0
  WOULD NOT RECOMMEND THIS CLINIC!!! Dr. Yvette Pennington was completely unsympathetic and cold during one of the hardest moments for our family. Our dog was injured, and instead of showing compassion, she immediately suggested putting our dog down based on her assumption that we weren’t willing to spend the money. That was not only offensive, it was heartless. You may be financially broke YVETTE but to assume others are is crazy! & completely insensitive! You do NOT assume what a family is willing to do for their pet. You do not jump straight to euthanasia without compassion. Our dog is family. Period. If you’re in a profession that deals with people during emotional, vulnerable moments, empathy is not optional it’s required. The lack of it in this situation was shocking and unacceptable. We left feeling judged, unheard, and completely unsupported. DONT WASTE YOUR TIME OR MONEY ON THIS CLINIC!
• RA

  Rebecca Alfaro

  Jan 15, 2026
  5.0
  Michael and Dr. Balboa were hands down AMAZING!!! I was able to get an appointment same day. They checked me in and got me back quick. I was given a treatment plan that was clear and concise.
• EH

  Emma Hawkins

  Dec 26, 2025
  1.0
  I would NOT recommend. The vet saw my kitten 2 years ago for neutering surgery. We had been loyal customers for the first year prior. He had a complication during neutering surgery. The vet sat me down in the waiting room and told me he had “FIP” which is deadly for felines, a sickness that cannot be cured, and suggested putting him down and he wouldn’t live more than 6 months. My cat never had FIP and is a perfectly healthy 3 year old cat now. They scammed me out of thousands of dollars

Frequently Asked Questions About VCA Animal Care Center of Mt. Juliet