Geek Squad

Reviews

• AA

  Anthony Ardovino

  Mar 26, 2026
  1.0
  Unacceptable Service Failure – Order #1126076115278 I am writing to formally express my extreme dissatisfaction with the handling of my recent order (#1126076115278), which included a 75” television, mount, and professional installation for my condo in Gatlinburg, TN. This experience was completely unacceptable. I scheduled delivery and installation in advance for Tuesday, March 24, 2026, with a confirmed service window of 11:00 AM – 3:00 PM EST. I received confirmations via email, text, and your app. Based on this, I drove over 7 hours specifically to meet your team for this appointment. At approximately 1:30 PM EST, I noticed the appointment had disappeared from the app. Concerned, I called twice and received no clear answers. After a third call—well into the delivery window—I was finally told the order had been canceled due to being out of stock. At no point did anyone from your company proactively communicate this cancellation. No call. No email. No text. Nothing. Instead, I was left to discover the issue myself after traveling an entire day, rearranging my schedule, and waiting during the confirmed delivery window. This is not only a failure in logistics, but a complete breakdown in basic customer service and communication. While I understand that inventory issues can occur, the complete lack of notification is inexcusable. The burden of discovering and resolving your internal issue fell entirely on me, the customer. I have spent thousands of dollars with your company over the years, and this experience has completely eroded my confidence in doing business with you moving forward. As it stands today, I have no intention of purchasing from Best Buy again. I expect a formal response addressing: Why this order was canceled without any notification What you intend to do to make this situation right This was a preventable failure, and the lack of accountability is deeply disappointing. I look forward to your prompt response.
• PI

  Perry Ingram

  Sep 4, 2025
  1.0
  We bought an expensive surround sound system a little while back from Best Buy and the Geek Squad. We added a new tv and contacted the Geek Squad to come out and connect everything. We had everything working except we were having to use 2 remotes. They sent out 2 guys and not only could they not do it, after they left our tv shut down. Called Geek Squad and they said it would be 2 weeks before they can fix it. Will NEVER DO BUSINESS WITH BEST BUY Or GEEK SQUAD AGAIN. Representative for Geek Squad hung up on me. 👎🏻
• DO

  Deirdre Oden

  Oct 27, 2022
  5.0
  The representative was on time, worked efficiently, was polite & personable.
• NN

  Nick

  May 11, 2017
  1.0
  Took my laptop there it was having issues with crashing, and a hard drive problem, first they said it'd take three days, 3 days turned into over a week, (which I wouldn't have minded if they ACTUALLY fixed it) when I finally got my laptop back it looks like all they did was give it a factory reset because i was still having all but one of the same problems when I started it back up when I got home. If I could rate zero stars, I would.

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