Best Buy

Reviews

• DN

  Dustin N

  Jan 3, 2026
  2.0
  Four employees to include a manager at the front when you walk in the doors. No greeting coming in and no greeting when leaving. No acknowledgment from any employees throughout the store. Pretty much sums up this Best Buy location.
• QS

  Quintin Southard

  Jan 2, 2026
  5.0
  an employee named Cam helped me find an iphone 16 plus case when i was struggling, and even offered to check for open box cases because i said i didn’t wanna spend 50$ lol. absolutely w customer service
• JR

  jeremy roberts

  Dec 29, 2025
  1.0
  Geek squad at this location is terrible. My grandfather bought a laptop from here and they were supposed to transfer all of his stuff from his old computer and download everything he needs. I dont know what he had so I dont know whats missing. The issue I found is I could not hook up a second monitor when I connect an Hdmi. I try so many different things and it turn out geek squad did not even install the graphics card drivers which is one of the most basic things in setting up a computer that i would expect them to know. If you buy something from here dont expect help from geek squad because they do not know what they are doing.
• NM

  Nellie M

  Dec 28, 2025
  5.0
  From the moment I walked in, I was greeted warmly by the knowledgeable and friendly staff. The entire team at phone services displayed kindness and support in their interactions with customers. This made us feel comfortable throughout our visit. Our family came in to change phone carriers and David with Verizon provided exceptional customer service, and expertise. He listened attentively to our concerns with our current phone service, and personalized our options for the best result. He went the extra mile during the entire process of switching us over to Verizon and ensured we left the store with what we wanted. Great phone service, and employees! Our favorite Best Buy in the area.
• TD

  Thomas Dixon

  Dec 2, 2025
  1.0
  ⸻ Review for Best Buy – Mount Juliet, Tennessee I visited this Best Buy yesterday to look at the 11-inch iPad with the A16 processor and 128GB of storage. The price listed was $274. I didn’t purchase it at the time because I needed to confirm the color for a gift. I returned today—literally the next day—ready to buy it, only to find the price had increased to $349. After waiting about 20 minutes for assistance, I finally spoke with an associate. When I asked what had changed, he told me the $274 price was a Cyber Monday deal. I explained that the associate who helped me yesterday never mentioned the price was for one day only, and there were no signs indicating it was a Cyber Monday promotion—just a price tag showing $274. Had I known, I would have purchased it yesterday. I asked if anything could be done. He went to speak with the manager—who had long hair and was behind closed doors—and then came back out to tell me there was nothing they could do. The manager never came out to speak with me directly, which I found unacceptable. A manager should address a customer personally, especially when it concerns a price discrepancy. This all happened around 5:00 PM, and I encourage management to review the video footage to see exactly what occurred and how long customers were left waiting for help. To make matters worse, I even had to ask the security guard at the front for assistance because no associates were available. He told me to “stand back there and wait,” and said he would send someone if he could—no one ever came. Meanwhile, I saw two or three associates standing around chatting and not acknowledging customers at all. All I was asking for was a little help and consideration on the price. Best Buy price-matches regularly, so I don’t understand why honoring the price from literally yesterday was impossible—especially for a Best Buy member who has spent thousands of dollars at this store. This location needs more associates, better training, and leadership that is willing to communicate directly with customers. Today’s experience was extremely disappointing and very unprofessional. Update. I tried these links and all 3 do not work. Once again nobody actually want to contact customers. You have all my information on file. You would think the store manager would contact customers about their bad experiences. Nope just want send you to someone else. I see why the associates act like they do now. Absolutely no management skills.

Frequently Asked Questions About Best Buy