Best Buy

Reviews

• JJ

  javonald

  1 day ago
  5.0
  Brandon has been such a help and helped us buy our OLED TV and our Apple TV to go with it. Amazing help overall!
• RW

  Rebecca Worley

  5 days ago
  5.0
  Reasonable price for a phone case and a new screen protector at no cost as it was under warranty. They installed both with a great friendly customer service.
• OR

  Oscar Roman

  Apr 21, 2026
  4.0
  El hotel tiene como principal ventaja la ubicación. Está a unos pasos de lo que será el nuevo estadio y cuenta con estacionamiento propio. De aquí al centro de Nashville son 20 minutos caminando por una ruta muya agradable. El hotel es viejo, se nota en pisos, elevadores, habitaciones, pero está limpio. El personal ha sido muy amable
• RW

  Ralf Wenzel

  Apr 15, 2026
  2.0
  Wollte Ray-Ban Meta anschauen und evtl kaufen. Zu sehen/anprobieren bekam ich ein Demo Modell ohne Funktion. Es war außerdem auch das teuerste Modell. Die freundliche Bedienung war leider nicht in der Lage mir das gewünschte Modell aus dem Schrank zu holen.
• AA

  Anthony Ardovino

  Mar 26, 2026
  1.0
  Unacceptable Service Failure – Order #1126076115278 I am writing to formally express my extreme dissatisfaction with the handling of my recent order (#1126076115278), which included a 75” television, mount, and professional installation for my condo in Gatlinburg, TN. This experience was completely unacceptable. I scheduled delivery and installation in advance for Tuesday, March 24, 2026, with a confirmed service window of 11:00 AM – 3:00 PM EST. I received confirmations via email, text, and your app. Based on this, I drove over 7 hours specifically to meet your team for this appointment. At approximately 1:30 PM EST, I noticed the appointment had disappeared from the app. Concerned, I called twice and received no clear answers. After a third call—well into the delivery window—I was finally told the order had been canceled due to being out of stock. At no point did anyone from your company proactively communicate this cancellation. No call. No email. No text. Nothing. Instead, I was left to discover the issue myself after traveling an entire day, rearranging my schedule, and waiting during the confirmed delivery window. This is not only a failure in logistics, but a complete breakdown in basic customer service and communication. While I understand that inventory issues can occur, the complete lack of notification is inexcusable. The burden of discovering and resolving your internal issue fell entirely on me, the customer. I have spent thousands of dollars with your company over the years, and this experience has completely eroded my confidence in doing business with you moving forward. As it stands today, I have no intention of purchasing from Best Buy again. I expect a formal response addressing: Why this order was canceled without any notification What you intend to do to make this situation right This was a preventable failure, and the lack of accountability is deeply disappointing.