Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,455 reviews
5 stars
1,843
4 stars
813
3 stars
338
2 stars
168
1 star
293
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported poor service and unhelpful interactions.
Product Availability
Several customers expressed frustration with stock discrepancies between the website and in-store availability, leading to dissatisfaction.
Geek Squad Performance
The Geek Squad service received positive remarks for its professionalism and effectiveness, particularly in technical assistance.
Staff Knowledge
There were positive comments about knowledgeable staff, but also criticism regarding inconsistent knowledge levels among employees.
Store Environment
Some reviews highlighted a welcoming atmosphere with friendly staff, while others noted disorganization and unprofessional behavior.
- ARAntonio Razo3 days ago5.0This specific store is very well stocked and the people working here is very attentive and knowledgeable.
- CJC. Allen Payne, Jr.4 days ago5.0Had a washer and dryer delivered. Get service, flawless install, and everything was cleaned up when they left.
- NMNatalie Martin6 days ago5.0Sales staff was friendly, knowledgeable and I never had to search for anyone to help me. Got exactly what we needed
- JLJoe LintonNov 10, 20251.0Do not use app to order , go to store. App doesn’t have real time inventory and will sell you item out of stock. Best Buy 800 number no help, social media no help. App no help. Warning service is nonexistent. The only Service you will get is to run you in circles and waste your time. Go to another Big box store. You will get better Service. Also, if you use PayPal, be aware that it will post to your credit card account before you even get the item. Basically Best Buy has your money and if they don’t deliver your item, it will take you 10 to 15 days to get your money back. And if Best Buy respond to this, please do not tell me to contact you on your social media pages. I have done this and it was virtually useless. It was just another way to get me to waste my time. Thanks for ruining my Thanksgiving. Also, please review Best Buy‘s headquarters reviews. You will see. Basically every review is about customer service being nonexistent.
- JMJeff McCallaNov 7, 20251.0Best Buy customer service is the worst of any business. There was no remote in the box. I called customer service and they said they would send one (unfortunately, the rep never logged my call or created a ticket). I waited three weeks and called back. Best Buy customer service said that I was past the window and they wouldn't be able to send me a remote. What? I had called three weeks earlier to report the missing remote. So, they refused to send me the remote. OK. I refuse to do business with them in the future.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy at 2755 Germantown Pkwy in Memphis?
Best Buy Memphis is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Memphis offer curbside pickup services?
Yes, Best Buy Memphis offers curbside pickup to make your shopping experience convenient and safe.
Can I get expert technical support for my electronics at this Best Buy location?
Yes, Best Buy offers Geek Squad support at this location for expert advice and technical assistance.
What types of products can I shop for at Best Buy Memphis?
You can shop for TVs, computers, appliances, cameras, phones, and more at Best Buy Memphis.
Does this Best Buy location provide electronics recycling services?
Yes, Best Buy Memphis has electronics recycling services available for customers.
What payment methods are accepted at Best Buy Memphis?
Best Buy Memphis accepts debit cards and checks; cash-only payments are not required.
Are appointments required to shop or get services at Best Buy Memphis?
No, appointments are not required; you can visit at your convenience during open hours.
What nearby stores are close to Best Buy Memphis that I can visit for more shopping options?
Nearby stores include Kids Foot Locker and Payless ShoeSource for shoes, as well as Claire's and Rue21 for fashion accessories and clothing.
Are there dining options near Best Buy Memphis?
Yes, you can enjoy dining at nearby restaurants like Cinnabon, The Kreative Sweets Boutique, and The Cheesecake Factory at Wolfchase Galleria Mall.
How can I use nearby services to enhance my visit to Best Buy Memphis?
You can combine your visit with services like Geek Squad for mobile phone repairs, or stop by KeyMe Locksmiths or KeyExpress Locksmiths if you need locksmith services nearby.