Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,427 reviews
5 stars
1,868
4 stars
833
3 stars
368
2 stars
120
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unhelpful employees.
Product Availability
Customers appreciated the variety of products available, but some experienced issues with inventory and pricing discrepancies.
Store Environment
The store was generally described as clean and organized, though some noted a lack of staff presence in certain areas.
Online Order Issues
Several customers faced problems with online orders, including delays and unfulfilled pickups.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were criticized for being uninformed or dismissive.
- BMBrandon MclaughlinNov 16, 20251.0Happy to sell me a Best Buy account but refused to help me use it or link it to log in. Don’t shop here
- KPKenneth PirtleNov 15, 20255.0Natasha and Spencer handled everything beautifully! Made the process painless.
- JLJoe LintonNov 7, 20251.0In-store purchases only do not use the Best Buy app to make purchases the app. Will let you make a purchase of items that aren’t in stock. Don’t try to call the 800 number. It will just run you in circles. They have no authority to help you whatsoever. And if you try to connect on social media, that’s another dead end as they can do nothing to help you. Basically go to another big box store and purchase your kitchen appliances, TVs and other things I would suggest not using Best Buy at all as their customer service is zero. Just saying they responded to this post and I did what they said and zero help. I provided them with all the information they asked for in the social media still zero help also just as an update. If you do try to use the app, do not pay with PayPal as this will initiate an immediate charge to your credit credit card account associated with your PayPal. It will clear your account even before you receive the item that you are waiting for Best Buy not to deliver.
- HRHeather RichardsonNov 4, 20251.0I’m in Memphis for business. I needed to get a new laptop. I saw multiple employees bullshitting around, not helping anyone. They looked at me and scattered. Other customers came in…. Not only did they get greeted but they got helped. I left. If I ever come back to Memphis I would not come back here.
- TFTiger FanNov 3, 20255.0Incredible experience! Cam is the best retail manager I have ever dealt with in my life. I had a problem with a TV. Cam bent over backwards to make things right. All of the team members were very helpful and super nice. If you are reading this, trust me, don't go anywhere else!
Frequently Asked Questions About Best Buy
What products can I find at Best Buy on 5821 Poplar Ave in Memphis?
You can shop for TVs, computers, appliances, and more at this Best Buy location.
What are the operating hours of Best Buy at 5821 Poplar Ave?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does Best Buy at 5821 Poplar Ave offer curbside pickup service?
This location offers curbside pickup services.
Can I get in-store shopping and repair services at this Best Buy?
Yes, in-store shopping and repair services are available with Geek Squad support.
Does this Best Buy accept debit cards and paychecks?
Yes, they accept debit cards and paychecks as payment methods.
Is electronics recycling available at Best Buy on Poplar Ave?
Yes, electronics recycling services are offered at this location.
Which nearby restaurants can I visit after shopping at Best Buy on Poplar Ave?
You can visit Red Koi Japanese Cuisine, known for sushi and Asian dishes, or Chipotle Mexican Grill for casual dining nearby.
Are there any nearby fitness centers near Best Buy on 5821 Poplar Ave?
Yes, HOTWORX and HOTWORX - Memphis, TN - Poplar both offer gym, yoga, and pilates classes close to this Best Buy.
Where can I find nail and spa services near Best Buy at 5821 Poplar Ave?
Nearby salons include Glo Nails & Spa and Le's Nails & Spa for nail care and waxing services.
What hotels are located near Best Buy on Poplar Ave for out-of-town customers?
The Homewood Suites by Hilton Memphis-Poplar and Marriott Memphis East hotels are conveniently located nearby.