Business Details
520 Cook St., Madisonville, TN
37354, United States
Certified by Verizon • Feb 22, 2026
(423) 420-9603
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/madisonville-tn
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 520 Cook St in Madisonville, TN 37354
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
362 reviews
5 stars
311
4 stars
14
3 stars
9
2 stars
9
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently described as friendly, knowledgeable, and helpful, with many customers praising individual representatives for their exceptional service.
Product Knowledge
Employees are noted for their expertise and ability to assist customers with phone issues and upgrades, often going above and beyond to ensure satisfaction.
Mixed Experiences
While many reviews highlight positive interactions, there are isolated complaints about rude service from specific employees, indicating inconsistency in customer experiences.
Store Environment
The store is generally described as clean and welcoming, contributing to a positive shopping experience.
Sales Tactics
Some customers expressed frustration with perceived upselling tactics, suggesting a need for more customer-focused sales approaches.
- NSnancey stinnettFeb 18, 20265.0This was my fifth cellphone purchased at this store and I always am very pleased with my service.
- EFEn FourFeb 10, 20261.0Terrible customer service
- SWsuean waltersJan 14, 20264.0Jackson was very helpful
- DLDrake LawsonJan 2, 20265.0Tucker literally saved my life
- SLStacy LouisDec 26, 20255.0On 12/24 Tucker helped my Husband Adam with all of his questions/ concerns regarding new phones and service with Verizon. Tucker is by far the most knowledgeable and professional sales representative we’ve ever encountered in the cell phone industry. Madisonville Verizon should recognize the asset they have in this young man . He has gone above and beyond in his role . We are grateful for him and his wonderful customer service skills . We wish we could do more than this . We highly recommend him for a job promotion or a raise at the very least . Thank you again Tucker . The Louis Family
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Certified February 22, 2026Yext Knowledge Graph
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