Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 520 Cook St in Madisonville, TN 37354
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
353 reviews
5 stars
306
4 stars
13
3 stars
9
2 stars
9
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, with many customers praising individual representatives for their exceptional service.
Product Knowledge
Employees demonstrate a strong understanding of products and services, assisting customers effectively with their needs and questions.
Store Experience
Customers report a positive shopping experience, highlighting the clean environment and efficient service, although some mention occasional wait times.
Mixed Feedback on Sales Tactics
While many reviews commend the helpfulness of staff, a few customers express dissatisfaction with perceived upselling tactics.
- DLDrake LawsonJan 2, 20265.0Tucker literally saved my life
- TWTia westDec 30, 20251.0Place is worthless.
- SLStacy LouisDec 26, 20255.0On 12/24 Tucker helped my Husband Adam with all of his questions/ concerns regarding new phones and service with Verizon. Tucker is by far the most knowledgeable and professional sales representative we’ve ever encountered in the cell phone industry. Madisonville Verizon should recognize the asset they have in this young man . He has gone above and beyond in his role . We are grateful for him and his wonderful customer service skills . We wish we could do more than this . We highly recommend him for a job promotion or a raise at the very least . Thank you again Tucker . The Louis Family
- RCRhonda CooleyDec 1, 20255.0We had a great experience in the Store. Tucker was polite, patient and very knowledgeable.
- DCDonna CarrollNov 24, 20255.0I gave them 5 stars, because of the young man who works there, his name is Jackson and he was so patient, helpful and courteous. My husband dealt with him a month ago and when I needed a phone, we went to Madisonville. Athens is closer, but Jackson was so easy to talk to we went back to Russell in Madisonville.
Frequently Asked Questions About Verizon
What products does Verizon Madisonville offer?
Verizon Madisonville offers Verizon Wireless service, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
Where is Verizon Madisonville located?
Verizon Madisonville is located at 520 Cook St., Ste B, Madisonville, TN 37354, USA.
What are the regular business hours for Verizon Madisonville?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon Madisonville offer in-store or curbside pickup options?
Yes, Verizon Madisonville offers both in-store pickup and curbside pickup services.
What payment methods are accepted at Verizon Madisonville?
Verizon Madisonville accepts American Express, Cash, Discover, MasterCard, and Visa payments.
How can I contact Verizon Madisonville by phone?
You can reach Verizon Madisonville at +1 423-420-9603 or their toll-free number +1 888-271-3677.
Is Verizon Madisonville accessible for customers with disabilities?
Yes, Verizon Madisonville has a wheelchair-accessible entrance to accommodate customers with disabilities.
Which brands are available at Verizon Madisonville?
Verizon Madisonville carries brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What nearby places could visitors to Verizon Madisonville also check out?
Visitors to Verizon Madisonville can also visit nearby places such as Monroe Physical Therapy, Gold and Diamonds Direct of Madisonville, and Piccadilly Beauty Shop for health and jewelry needs or beauty services.
Are there nearby dining options for customers visiting Verizon Madisonville?
Yes, nearby dining options include Burger King and Krystal, both offering quick fast food meals near Verizon Madisonville.
How can nearby postal and shipping services assist Verizon Madisonville customers?
Customers can use nearby USPS Post Office, UPS Access Point location, and United States Postal Service facilities for convenient mailing and shipping services when visiting Verizon Madisonville.