Verizon

3.8
505 reviews
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Business Details

1424 W Main St, Lebanon, TN
37087, United States
(615) 443-2355
https://www.verizon.com/stores/details/tennessee/lebanon/lebanon-280139
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About

Cell Phone StoreElectronics Store
Visit our store at Lebanon for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1424 W Main St, Lebanon, TN
37087, United States

Hours

Reviews

3.8
373 reviews
5 stars
204
4 stars
53
3 stars
26
2 stars
18
1 star
72
  • AS
    Alex Starks
    Oct 1, 2025
    1.0
    Cancelled WiFi due to coverage issues. Got a replacement router that was defective. Supposedly got everything handled on the phone and told to take routers to store. Go to store and unable to do anything. What’s the point of having a store if they are unable to actually do anything and you have to call the 800 number back?
  • MC
    Maddy Cunningham
    Sep 11, 2025
    5.0
    I had a great experience here. I ordered a phone from Verizon, due to me having to be at work leaving my house at 5:30a and not getting home till 6:15p, I was unable to sign for the package although I marked the box that said no signature. After a few days of them trying to deliver, they gave up and sent back to sender. I went into Verizon here in Lebanon a week ago from today’s visit to see if I could exchange my phone there, the guy that was there was unable to help me due to some issues with FedEx, no biggie, I understood. No big deal. Fast forward to this week, I walked in, and Kevin asked what I needed and got me started. I explained to him what was going on and I could tell he cared about helping my resolve the situation I was in. Micah then helped me get my phone, went over payment, and chatted with me the whole time. Overall I had a great experience. Outstanding customer service from Micah and Kevin, they were so helpful, I could tell they had my best interest in mind, and wanted to help me out to the best of their ability. I will definitely be coming back to that location, and hopefully I’ll have them to help me again. It’s hard to find people who do their job and have excellent customer service, so to say I’m pleased with my visit would be an understatement.
  • KB
    Kiley Brasher
    Aug 27, 2025
    5.0
    Had to visit twice in one week. Had a lovely time with the staff while we were waiting on my phone - was helped by Delaney. Very grateful for the customer service and help.
  • TT
    T T
    Aug 13, 2025
    5.0
    Noah was fantastic. Really nice to deal with. Made the phone upgrade process a breeze.
  • SK
    Shannon Keith
    Jul 29, 2025
    1.0
    I had an awful experience at this store. The manager could use some customer service lessons. To add insult to injury, a phone that has been returned is still being charged on my bill despite 3 promises from customer service to remove it. I will be leaving Verizon for sure. They don't deserve my business. Customer Service continues to lie to me and promise to remove a bogus charge from my bill. Verizon steals from it's customers.
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Frequently Asked Questions About Verizon

What are the Verizon Lebanon store's hours of operation?

The Verizon Lebanon store is open Monday through Saturday from 10 AM to 7 PM, and on Sunday from 11 AM to 6 PM.

Where is the Verizon store located in Lebanon, TN?

The Verizon store is located at 1424 W Main St, Lebanon, TN 37087.