Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Knoxville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
372 reviews
5 stars
292
4 stars
25
3 stars
14
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Linwood, Cale, and Keili, highlighting their patience and knowledge.
Mixed Experiences
While some customers had excellent interactions, others reported rude or unhelpful service, leading to frustration and dissatisfaction.
Teamwork
Several reviews noted the positive teamwork among staff, with employees like Trey and Damien supporting each other to enhance customer experiences.
Efficiency
Customers appreciated quick and efficient service, with many noting that their issues were resolved promptly.
Sales Practices
Some customers expressed concerns about sales tactics, feeling pressured or misled regarding fees and services.
- MBMiranda BurnerOct 8, 20255.0Damien Hodge was the sales associate that assisted me and he was absolutely fantastic. He was able to assist with the issues quickly and efficient, and was very knowledgeable and friendly. Thank you, Damien!
- JMJeanette MeridaSep 12, 20251.0I do not recommend this store!!! Representatives very rude, not willing to help with my problem. Will never go there again.
- PMPatty MaplesAug 25, 20255.0Shanti certainly knows what she’s doing and helped me so much. Switching from iPhone>Android>iPhone is what I did and Shanti made it all great. I couldn’t do the Android conversation so I went back to what I’ve known for years but it was a LOT of work for her but she smiled through it all and was a blessing to me. Thanks again Shanti from the bottom of my heart!
- BRBarbara RauhuffAug 4, 20255.0Damien literally went way above and beyond to make sure I was taken care of. I had a complicated situation and stood up and stood with me. He took care of every little detail. Thank YOU Damien!
- KSkarter smiddyJul 23, 20255.0Tim was fantastic! Great customer service, hilarious, and made the process super fun and easy! He also handled a rude customer with grace. I would recommend him time and time again. Thank you Tim!!
Frequently Asked Questions About Verizon
What brands of smartphones does Verizon at 4731 N Broadway St offer?
Verizon offers smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this location.
What are the store hours for Verizon at 4731 N Broadway St in Knoxville?
The store is open Monday to Friday from 8 AM to 8 PM, Saturdays from 9 AM to 8 PM, and Sundays from 11 AM to 7 PM.
Can I pick up my online order at Verizon Cellular Sales at 4731 N Broadway St?
Yes, in-store pickup is available for your convenience.
Does Verizon at 4731 N Broadway St accept credit card payments?
Yes, they accept American Express, Discover, Mastercard, and Visa.
Do I need an appointment to visit the Verizon store at 4731 N Broadway St?
No appointment is required; you can stop by or call to make an appointment if you prefer.
What services can I expect at Verizon on Broadway in Knoxville?
The store offers Verizon wireless plans, prepaid wireless, smart car services like Hum, home phone, home internet, mobile hotspots, and more.
Where can I enjoy a meal after visiting Verizon on Broadway?
You can visit nearby dining options like Western Sizzlin steakhouse or Lenny's Sub Shop for a quick bite.
Are there any automotive services near Verizon at 4731 N Broadway St?
Yes, nearby automotive services include Jiffy Lube for oil changes, Free Service Tire & Auto Centers for tires, and PureMagic Carwash for vehicle cleaning.
Is there a coffee shop near the Verizon store where I can relax or work?
Yes, there is a Starbucks nearby where you can enjoy coffee and a comfortable atmosphere.
Can I pay my Verizon bill in-store at Cellular Sales on 4731 N Broadway St?
Yes, you can conveniently pay your Verizon bill at this store location.