Verizon

4.4
376 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Knoxville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
4731 N Broadway St, Knoxville, TN
37918, United States

Hours

Reviews

4.4
372 reviews
5 stars
292
4 stars
25
3 stars
14
2 stars
2
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff members like Linwood, Cale, and Keili, highlighting their patience and knowledge.

Mixed Experiences

While some customers had excellent interactions, others reported rude or unhelpful service, leading to frustration and dissatisfaction.

Teamwork

Several reviews noted the positive teamwork among staff, with employees like Trey and Damien supporting each other to enhance customer experiences.

Efficiency

Customers appreciated quick and efficient service, with many noting that their issues were resolved promptly.

Sales Practices

Some customers expressed concerns about sales tactics, feeling pressured or misled regarding fees and services.
  • MB
    Miranda Burner
    Oct 8, 2025
    5.0
    Damien Hodge was the sales associate that assisted me and he was absolutely fantastic. He was able to assist with the issues quickly and efficient, and was very knowledgeable and friendly. Thank you, Damien!
  • JM
    Jeanette Merida
    Sep 12, 2025
    1.0
    I do not recommend this store!!! Representatives very rude, not willing to help with my problem. Will never go there again.
  • PM
    Patty Maples
    Aug 25, 2025
    5.0
    Shanti certainly knows what she’s doing and helped me so much. Switching from iPhone>Android>iPhone is what I did and Shanti made it all great. I couldn’t do the Android conversation so I went back to what I’ve known for years but it was a LOT of work for her but she smiled through it all and was a blessing to me. Thanks again Shanti from the bottom of my heart!
  • BR
    Barbara Rauhuff
    Aug 4, 2025
    5.0
    Damien literally went way above and beyond to make sure I was taken care of. I had a complicated situation and stood up and stood with me. He took care of every little detail. Thank YOU Damien!
  • KS
    karter smiddy
    Jul 23, 2025
    5.0
    Tim was fantastic! Great customer service, hilarious, and made the process super fun and easy! He also handled a rude customer with grace. I would recommend him time and time again. Thank you Tim!!

Frequently Asked Questions About Verizon

What brands of smartphones does Verizon at 4731 N Broadway St offer?

Verizon offers smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this location.

What are the store hours for Verizon at 4731 N Broadway St in Knoxville?

The store is open Monday to Friday from 8 AM to 8 PM, Saturdays from 9 AM to 8 PM, and Sundays from 11 AM to 7 PM.