Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Knoxville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
375 reviews
5 stars
295
4 stars
25
3 stars
14
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and dedication, particularly highlighting individuals like Damien, Linwood, and Cale.
Mixed Experiences
While some customers had excellent interactions, others reported rude service and unhelpful representatives, leading to frustration.
Sales Practices
Several reviews mentioned concerns about transparency in sales practices, including unexpected fees and pressure tactics.
Teamwork
Customers appreciated instances of teamwork among staff members, which contributed to a smoother service experience.
Store Environment
Some reviews noted issues with long wait times and inadequate staffing, impacting the overall customer experience.
- RHRick Harrington3 days ago5.0I recently was attempting to assist a gentleman after his cell phone service was cut off. He thought was a Verizon phone and I took him to the Verizon store on Broadway in Knoxville. Two employees, Marq Martin and Gabe Love spent over 20 minutes researching the issue. It turned out it was not a Verizon phone but one that uses Verizon's network. They told us exactly what we needed to do to resolve the issue. Marq and Gabe were extremely patient and professional. They are greatly appreciated.
- SSscott smith5 days ago5.0Several months ago I went to Verizon looking for a better phone plan to meet the needs of my family. I had the pleasure and pure luck to have Damien Hodge take care of switching my provider to Verizon. Mr. Hodge by far was one of the most professional and knowledgeable individuals I have ever dealt with. Not just for his kindness but for his dedication. Due to circumstances out of his control Verizon consistently month after month would charge me higher than the plan I opted for. On numerous occasions over several months, Mr. Hodge even if he was off work, would answer my texts, be patient with me and call corporate over and over again until finally the problem was resolved. Mr. Hodge could easily have not provided service "after the sale," but made sure the problem was resolved in a satisfactorily way. I would highly recommend asking for him personally.
- JCJamie CooperDec 6, 20255.0Very helpful, even stayed 2 hours after closing to make sure we got everything we needed help with.
- MBMiranda BurnerOct 8, 20255.0Damien Hodge was the sales associate that assisted me and he was absolutely fantastic. He was able to assist with the issues quickly and efficient, and was very knowledgeable and friendly. Thank you, Damien!
- JMJeanette MeridaSep 12, 20251.0I do not recommend this store!!! Representatives very rude, not willing to help with my problem. Will never go there again.
Frequently Asked Questions About Verizon
What brands of smartphones does Verizon at 4731 N Broadway St offer?
Verizon offers smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this location.
What are the store hours for Verizon at 4731 N Broadway St in Knoxville?
The store is open Monday to Friday from 8 AM to 8 PM, Saturdays from 9 AM to 8 PM, and Sundays from 11 AM to 7 PM.
Can I pick up my online order at Verizon Cellular Sales at 4731 N Broadway St?
Yes, in-store pickup is available for your convenience.
Does Verizon at 4731 N Broadway St accept credit card payments?
Yes, they accept American Express, Discover, Mastercard, and Visa.
Do I need an appointment to visit the Verizon store at 4731 N Broadway St?
No appointment is required; you can stop by or call to make an appointment if you prefer.
What services can I expect at Verizon on Broadway in Knoxville?
The store offers Verizon wireless plans, prepaid wireless, smart car services like Hum, home phone, home internet, mobile hotspots, and more.
Where can I enjoy a meal after visiting Verizon on Broadway?
You can visit nearby dining options like Western Sizzlin steakhouse or Lenny's Sub Shop for a quick bite.
Are there any automotive services near Verizon at 4731 N Broadway St?
Yes, nearby automotive services include Jiffy Lube for oil changes, Free Service Tire & Auto Centers for tires, and PureMagic Carwash for vehicle cleaning.
Is there a coffee shop near the Verizon store where I can relax or work?
Yes, there is a Starbucks nearby where you can enjoy coffee and a comfortable atmosphere.
Can I pay my Verizon bill in-store at Cellular Sales on 4731 N Broadway St?
Yes, you can conveniently pay your Verizon bill at this store location.