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Brand Certified

Verizon

4.6
(263 reviews)

Business Details

9304 Kingston Pike, Knoxville, TN
37922, United States
(865) 539-2355

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Knoxville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Knoxville connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
9304 Kingston Pike, Knoxville, TN
37922, United States

Hours

Reviews

4.6
263 reviews
5 stars
223
4 stars
9
3 stars
7
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their purchasing and service experiences.

Sales Experience

Several reviews highlighted the ease and efficiency of the buying process, with specific sales representatives receiving commendations for their professionalism and ability to find promotions.

Long Wait Times

Multiple customers expressed frustration with long wait times and slow service, indicating that the store can be understaffed during busy periods.

Mixed Experiences

While many reviews were positive, there were also complaints about poor service and issues with billing, suggesting inconsistency in customer experiences.
  • AC
    Andrew Coleman
    Feb 6, 2026
    5.0
    Gabe Love made the buying process super easy and fast! Very knowledgeable and informative throughout the entire process. I brought over my old phone to have it ported in, I expected it to be difficult but I was wrong. Gabe got my old number ported over quickly, and even found a couple of fantastic promos for me to use saving me quite a bit on my monthly bill. If you’re looking for knowledgeable professionals and a seamless process as far as changing providers goes this is the place to go!
  • BP
    Boyd Petit
    Dec 12, 2025
    5.0
    We stopped there because our bank accounts with Bank of America were hacked & the scammers might have used data from hacking 1 of our cell phones. So the technician ran a few scans & it checked out clean. No fee!
  • MK
    Mackenzie Kelly
    Nov 26, 2025
    5.0
    I've been a loyal customer for years with Verizon. Cam made the upgrade process smooth and provided the best process possible. Showed us all of the amazing current promotions we qualified for. Cam, our sales rep, was absolutely amazing. Go see him for all your needs!
  • GM
    garrett morgan
    Nov 26, 2025
    5.0
    Cam is such an amazing sales rep. Helped us with everything and was so nice
  • ST
    Sam Tipton
    Nov 19, 2025
    5.0
    Cam is the man! He was able to resolve all of my issues in less than an hour that another store said they couldn’t fix and sent me away. I will definitely be back to Cam for all of our future needs. He has great customer service skills, and took the time to call the customer care support people.

Frequently Asked Questions About Verizon

What services does Verizon at 9304 Kingston Pike offer?

Verizon at 9304 Kingston Pike offers wireless devices, plan upgrades, accessories, and exclusive Verizon services including prepaid wireless, mobile hotspots, and connected devices.

Which brands of smartphones can I purchase at this Verizon store?

You can purchase smartphones from Apple, Samsung, Motorola, Google, LG, HTC, and Asus at this Verizon store.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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