Verizon

Reviews

• KR

  Keith Ringley

  Feb 6, 2026
  5.0
  John and crew are the best in Knoxville. I definitely recommend their store!
• MR

  Madeline Rosales

  Jan 15, 2026
  2.0
  AT&T send me 2 debit Visa cards to payoff my cells because I had switch from Verizon. Went to this store last night to payoff my debt and the lady there told me that Verizon won’t accept the cards as payment because of security reasons. I was like they are like cash they are debit cards. She suggested us to payoff with a credit card my husband and I left very upset cause it didn’t make sense at all. I decided to go to the main store at turkey creek, all I said I’m here to payoff my debt they took my two cards, payments went through successfully . Then I told him what happened and he laughed and told me they just didn’t want to help you cause you weren’t buying from them. Now can you Imagine how many other people got turned away and probably pay with other kind of payment just to avoid getting sent to collections when the card does work as a payment since is a debit card not a gift card. It’s not fair for the consumer. So please if you decide to buy or fix any issues with Verizon GO to Verizon at Turkey Creek. Great customer service they even help me with returning my Internet box .
• MM

  Misty Muse

  Jan 11, 2026
  5.0
  The best customer service I've ever had at a Verizon store. Thank you Stephen for helping me and my family today
• JT

  Jessie Tipton

  Nov 25, 2025
  5.0
  I am so pleased with Verizon/Cellular Sales right now! I was lucky enough to receive assistance from Loyd Bonner. I am not joking when I say that this is by far the best customer service I have ever encountered anywhere, period!!! First of all, my issue was as convoluted as can be. Malfunctioning iPhone, no working touchscreen, 3 different phones and iPhone accounts on a single plan, all the same model of phone. I was in need of a new phone under warranty, and this was all a rush because my phone is required for work. Loyd met my problem with a level of grace, understanding and skill that I have never experienced, and had the patience of a saint the whole time. He helped me transfer my phone data (juggling activation between the three accounts) so I wouldn’t be without my primary account while I waited on my phone replacement. He not only figured out a solution that worked best for me, but he advocated strongly for all of my needs with customer support the whole time. He did not give up, even when obstacles were abundant. While interacting with customer support, I heard him asking lots of questions so he could learn and understand how to handle these scenarios for future customers. He never handed me off to someone else. He stretched his hours to be available to assist with my problem, and even identified a secondary area he could assist with regarding improving my Verizon account set-up, without my prompt. I am just astounded! Verizon, this man might actually be a genius, and is definitely a good guy! I hope this company knows what a gem they have working for them!!! Loyd also helped me at the Chapman Hwy location when my new phone arrived, so I’m going to leave a review there, too! It’s the least I can do for the best customer service rep on the planet! Thank you, Loyd! Merry Christmas! You made mine so much better!
• S9

  Store 920

  Sep 16, 2025
  1.0
  we have been lied to from day one about our service and bill. signed up on may 8th and got a bill 2 weeks later for well over what our monthly payment was to be and we hadnt even turned in our trade in phones because they screwed up the transfer of data.. have called and lied to 13 times about straightening out our bill. we were charged for items we didnt request or agree to as well . now they haver suspended our service without cause saying our bill is past due! yet we have been over charged for 4 months by $100. bad people and bad business! Beware!

Frequently Asked Questions About Verizon