Geek Squad

Reviews

• BR

  Brenna Redding

  Nov 10, 2025
  1.0
  If I could give 0 stars, I would. I had a Geek Squad technician come inspect my Samsung TV under Best Buy’s protection plan, and during the visit he pressed on the screen, causing it to crack, emit smoke, and nearly start a fire. The technician even said, “I’ve never seen that happen before.” My husband and I were left with a room full of smoke, a completely unusable TV, and later both became sick from the exposure. Despite multiple attempts to resolve the issue, Best Buy and Sedgwick continue to deny responsibility—calling it “pre-existing damage”—even though the safety hazard occurred only after their technician’s actions. I’ve provided photos, videos, and detailed documentation, but no one at Best Buy has taken accountability. This was not just poor service—it was dangerous and unprofessional. Be cautious if you ever allow Geek Squad into your home for service.
• EC

  Erik C

  Aug 8, 2025
  4.0
  Pretty knowledgeable staff. They helped me find the right laptop and accessories.
• AH

  Aaron Hinkle

  May 17, 2022
  5.0
  This place has great service and great pricing. Most places will send you on their way once money is exchanged. But these guys will make sure you satisfied.
• DB

  Debra Bridges

  Apr 26, 2021
  5.0
  They where very helpful and knowledgeable about the products they sold and assisted me with.

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