Apple West Town Mall

4.0
1373 reviews
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Business Details

7600 Kingston Pike, Knoxville, TN
37919, United States
(865) 824-2507
https://www.apple.com/retail/westtownmall
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About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple West Town Mall
7600 Kingston Pike, Knoxville, TN
37919, United States

Hours

Reviews

4.0
1,373 reviews
5 stars
815
4 stars
193
3 stars
95
2 stars
59
1 star
211

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.

Store Experience

The store is often busy and crowded, leading to long wait times for service, which frustrates many customers.

Technical Support

Technical assistance is generally appreciated, but there are complaints about unresolved issues and lack of follow-up on repairs.

Product Availability

Customers express disappointment over limited product availability and issues with trade-in values.
  • JK
    Jere Krieg
    5 days ago
    1.0
    I have spent an hour trying to schedule an appointment and no luck
  • BB
    Bill
    Dec 24, 2025
    1.0
    this is my second time coming here and they still didn’t solve my issues. I left android to try Apple. so far, nobody knows what to do. out of everybody I do expect better than that. from Apple.
  • PP
    P.G. Pope
    Dec 18, 2025
    5.0
    Apple is a busy store a-lot going on and a bit noisy at times. The techs are friendly and knowledgeable and usually get you in and out quickly. I needed help with my iPhone software update of iOS 26.2. I had a nice experience at the genius bar…go check them out if you’re having any problems with your digital devices there very helpful, friendly and no questions are dumb to answer.
  • SN
    Sheree Nance
    Dec 18, 2025
    5.0
    Very busy place with some great shopping and food court. It's definitely a one stop shop with a little bit of everything for anyone. Chipotle is wonderful!
  • AW
    Amanda Worthen
    Dec 12, 2025
    3.0
    In-store experience is usually pretty good, but I have to say I'm extremely unhappy after mine today. I bought a new phone and the technician assured me I would be able to set up my phone on my own. I turned my old phone in for trade at the store. I have been spinning in circles for 2 hours trying to set the phone up and there is no way past the verification screen for my carrier to verify my identity (through sending a text to my phone which I turned in to the store) without now having to go into a physical T Mobile store for them to clear this screen. I'm leaving the country today and thankfully found a store close to the airport so I can do this and actually have a phone on my vacation. This is COMPLETELY unnecessary and should not have happened.
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Frequently Asked Questions About Apple West Town Mall

What products can I find at Apple West Town Mall?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple West Town Mall.

Does Apple West Town Mall offer technical support?

Yes, technical support is available at the Genius Bar inside the Apple Store.