Brand Certified
Apple West Town Mall
4.0(1385 reviews)
Certified by Apple West Town Mall • Feb 22, 2026
Business Details
7600 Kingston Pike, Knoxville, TN
37919, United States
Certified by Apple West Town Mall • Feb 22, 2026
(865) 824-2507
Certified by Apple West Town Mall • Feb 22, 2026
https://www.apple.com/retail/westtownmall
Certified by Apple West Town Mall • Feb 22, 2026
About
Certified by Apple West Town Mall • Feb 22, 2026
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by Apple West Town Mall • Feb 22, 2026
Hours
Certified by Apple West Town Mall • Feb 22, 2026
Reviews
4.0
1,385 reviews
5 stars
823
4 stars
195
3 stars
97
2 stars
59
1 star
211
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while many customers praised the helpfulness and friendliness of employees, others reported poor service and unprofessional behavior.
Appointment Issues
Several customers experienced problems with appointment scheduling, including long wait times and confusion regarding reservations.
Technical Support
While some customers received effective technical assistance, others reported unresolved issues and dissatisfaction with the repair process.
Store Environment
The store is often busy and crowded, which can lead to a chaotic atmosphere, but many appreciated the variety of products and services available.
- LWLaura Woitalla2 days ago5.0I really appreciate the store associates here at the Knoxville location for assisting me and helping me have a great experience. Every single one of the employees I worked with at the store was so kind and helpful and went above and beyond to help me get taken care of in regards to my phone issue. What an awesome team, thank you for what you all do!
- RHRobert HoltFeb 11, 20265.0Very helpful and friendly staff. Appointments not required but encouraged.
- DODon OgleJan 18, 20265.0The wait was somewhat long because we didn’t have an appointment.We had a mess, I couldn’t have asked for better service. The young lady that helped us was amazing, she had all of the patience in the world and stayed with us until our issues were resolved.
- LDLance DunawayJan 16, 20265.0Staff was friendly and knowledgeable. Solved my issue.
- SPShital PatelJan 12, 20265.0Brett is really amazing person we really appreciate for his customer service and helpful nature he is good person
Frequently Asked Questions About Apple West Town Mall
What products can I find at Apple West Town Mall?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple West Town Mall.
Does Apple West Town Mall offer technical support?
Yes, technical support is available at the Genius Bar inside the Apple Store.
What are the regular business hours for Apple West Town Mall?
Apple West Town Mall is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is Apple West Town Mall open on holidays?
Apple West Town Mall is open on most holidays with adjusted hours; for example, it opens at 8:00 AM and closes at 9:00 PM on November 28, 2025, but is closed on December 25, 2025.
Does Apple West Town Mall provide in-store shopping and pickup options?
Yes, the store offers in-store shopping, in-store pickup, and delivery services.
What payment methods are accepted at Apple West Town Mall?
You can pay with debit cards and mobile NFC payments at Apple West Town Mall.
Is Apple West Town Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Which nearby stores can I visit for clothing while at West Town Mall?
Nearby clothing stores include BCBGMAXAZRIA at Dillard's, Hollister Co., BCBG West Town Mall, Fiore Boutique, Express, J.Crew, Arula West Town Mall, and H&M, all located in West Town Mall.
What dining options are available near Apple West Town Mall?
You can enjoy meals at nearby restaurants like Greek Village and Chipotle Mexican Grill while visiting West Town Mall.
Are there entertainment venues close to Apple West Town Mall?
Yes, Regal West Town Mall Stadium 9 and Regal Cinebarre West Town Mall cinemas are nearby options for entertainment after your shopping trip.
Brand Certified Facts from Apple West Town Mall
Apple West Town Mall partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website