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Apple West Town Mall

4.0
(1398 reviews)

Business Details

7600 Kingston Pike, Knoxville, TN
37919, United States
(865) 824-2507
https://www.apple.com/retail/westtownmall

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple West Town Mall
7600 Kingston Pike, Knoxville, TN
37919, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM

Reviews

4.0
1,398 reviews
5 stars
827
4 stars
196
3 stars
98
2 stars
59
1 star
218
  • VV
    Vy
    Apr 3, 2026
    1.0
    The absolute cheek of these workers, I came to receive assistance for my bugged macbook but instead received a load of bs from workers, immature and gave me condescending tones when all I did was be polite and calm with them which you can would expect the worker to do but no these people lack decency. don’t go here lads
  • FP
    Fenil Patel
    Apr 2, 2026
    1.0
    I been to this apple store today. I had waited for a salesperson and even reached out to you check-in guys twice for salesman but I was not assigned a salesman. I would like to say poor customer service for this apple store in the tennessee. Finally I moved out of the store and decided to buy the ipad Air at best buy. The worst thing about this store is I was not that busy. Salesman were talking to each other seems like they are there to make a gossip not to sale the product. Shame Apple! I know this review will go useless as apple now don't care about their loyal customer base. I advise if you are a apple product fan, kindly order online to save your time from this dumb apple store in knoxville.
  • AH
    Aaron Hennen
    Apr 2, 2026
    1.0
    Apple has gotten to big for their britches. They’ve lost sight of their product and brand. I need to make an appointment to buy AirPod. I’ve been sitting here for what. My iPhone 17 is horrible, The individual help me was polite, but as a brand I’ve just lost confidence.
  • DR
    denarius ross
    Mar 20, 2026
    1.0
    I walked in the store and I was not greeted. I was not on the phone and I walked around the store for 15 minutes and no one greeted me or offered to help. I counted and there were 20 staff in the building. Atleast half of them were helping one customer. As I watched white customers come in, many of the staff started to greet them. My experience was very discriminatory and unwelcoming. I spoke with the team lead and she was of no assistance as well.
  • BK
    Breana Kraft
    Mar 19, 2026
    1.0
    Honestly it’s rare I have a good experience here. I have 1500 Apple products, pay a crap ton of money for AppleCare and still get the run around whenever it comes to utilizing a service I pay for. They say the store policy differs from Apple support, like huh??? It should be clear across the board no matter who I talk to. It’s hit or miss what tech you get too. I’m not even a super emotional person but they finally managed to make me cry this time with how crappy they treated me. I leave for a cruise tomorrow and my back glass is being held on by tape, thanks yall 👍🏻

Frequently Asked Questions About Apple West Town Mall

What products can I find at Apple West Town Mall?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple West Town Mall.

Does Apple West Town Mall offer technical support?

Yes, technical support is available at the Genius Bar inside the Apple Store.

Brand Certified Facts from Apple West Town Mall

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Certified April 05, 2026Yext Knowledge Graph
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