Apple West Town Mall

Reviews

• VV

  Vy

  Apr 3, 2026
  1.0
  The absolute cheek of these workers, I came to receive assistance for my bugged macbook but instead received a load of bs from workers, immature and gave me condescending tones when all I did was be polite and calm with them which you can would expect the worker to do but no these people lack decency. don’t go here lads
• FP

  Fenil Patel

  Apr 2, 2026
  1.0
  I been to this apple store today. I had waited for a salesperson and even reached out to you check-in guys twice for salesman but I was not assigned a salesman. I would like to say poor customer service for this apple store in the tennessee. Finally I moved out of the store and decided to buy the ipad Air at best buy. The worst thing about this store is I was not that busy. Salesman were talking to each other seems like they are there to make a gossip not to sale the product. Shame Apple! I know this review will go useless as apple now don't care about their loyal customer base. I advise if you are a apple product fan, kindly order online to save your time from this dumb apple store in knoxville.
• AH

  Aaron Hennen

  Apr 2, 2026
  1.0
  Apple has gotten to big for their britches. They’ve lost sight of their product and brand. I need to make an appointment to buy AirPod. I’ve been sitting here for what. My iPhone 17 is horrible, The individual help me was polite, but as a brand I’ve just lost confidence.
• DR

  denarius ross

  Mar 20, 2026
  1.0
  I walked in the store and I was not greeted. I was not on the phone and I walked around the store for 15 minutes and no one greeted me or offered to help. I counted and there were 20 staff in the building. Atleast half of them were helping one customer. As I watched white customers come in, many of the staff started to greet them. My experience was very discriminatory and unwelcoming. I spoke with the team lead and she was of no assistance as well.
• BK

  Breana Kraft

  Mar 19, 2026
  1.0
  Honestly it’s rare I have a good experience here. I have 1500 Apple products, pay a crap ton of money for AppleCare and still get the run around whenever it comes to utilizing a service I pay for. They say the store policy differs from Apple support, like huh??? It should be clear across the board no matter who I talk to. It’s hit or miss what tech you get too. I’m not even a super emotional person but they finally managed to make me cry this time with how crappy they treated me. I leave for a cruise tomorrow and my back glass is being held on by tape, thanks yall 👍🏻

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