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Brand Certified

Verizon

4.7
(416 reviews)

Business Details

4233 W Stone Dr, Kingsport, TN
37660, United States
(423) 530-7179

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Kingsport’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Kingsport connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
4233 W Stone Dr, Kingsport, TN
37660, United States

Hours

Reviews

4.7
416 reviews
5 stars
358
4 stars
23
3 stars
9
2 stars
8
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff for their exceptional customer service, highlighting specific employees like John Gideon, Austin, and Josh Barrett for their helpfulness and professionalism.

Knowledgeable Staff

Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive shopping experience.

Positive Experiences

Many customers reported enjoyable experiences during their visits, often mentioning the friendly atmosphere and the associates' willingness to assist.

Billing Issues

Some customers expressed dissatisfaction with billing practices, citing unexpected charges and confusion regarding their accounts.

Store Environment

While most reviews were positive, a few customers mentioned discomfort with seating in the store.
  • LH
    LaKeisha Haynes
    Dec 13, 2025
    5.0
    My husband and I was in this store last night (12/12), our sells associate Dana Smith went above and beyond to make us feel at home in this store. Made us both laugh so hard we almost cried during our visit. This was our first time updating our phones on our own account and was a bit nervous about it, but he was very helpful and made it very enjoyable. Thank you Dana!
  • SR
    Shae Ragins
    Oct 30, 2025
    5.0
    Walked in today me and my fiance wanted WiFi and ended up getting a new phone for me and my fiance and WiFi for a better deal then our original carriers. Austin was an amazing help and a great salesman 10/10 customer service on his end. Highly recommend going here and seeing Austin
  • PR
    Phil Rivera
    Oct 7, 2025
    5.0
    Gideon is always fantastic. Top tier service, good attitude and knowledgeable 10/10. Helped when customer service wouldn't!
  • IM
    Irene Moody
    Sep 17, 2025
    5.0
    Joe helped me get my phone fixed! Great service

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Certified February 22, 2026Yext Knowledge Graph
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