Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Kingsport’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
310 reviews
5 stars
253
4 stars
15
3 stars
6
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Austin, Dana, and Alax.
Problem Resolution
Several reviews highlighted the staff's ability to quickly resolve issues, such as phone problems and data transfers, often exceeding customer expectations.
Sales Experience
Customers appreciated the non-pressuring sales approach, with staff assisting in making informed purchasing decisions without feeling rushed.
Store Environment
The store atmosphere was described as welcoming and friendly, contributing to a positive customer experience.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including issues with service at other locations and high-pressure sales tactics.
- MHMary HoganOct 11, 20255.0Josh Fugate and Stephen were so helpful in upgrading both my husband and my phones. We were dreading having to upgrade. They did the transferring process for us. Last time my husband upgraded he had to do it himself! We will definately do business here again. Hogan's
- KLKit LynnAug 13, 20251.0Tried getting a phone, got deceived into getting a way more expensive phone, and I'm still paying for it. That's honestly usual though, whatever, I was gullible. What's stranger is that one of the employee's texted me over a year after I had bought the phone, wanting to talk about something. I instantly blocked it, but it was a local phone number and very weird why a employee would keep my phone number and contact me far after I've bought the phone.
- MPMichael ParkerAug 13, 20225.0Courtney is great!
- CKCarrie KetronDec 13, 20205.0Just want to say I think you all have the sweetest most helpful people working for you. Today Zach helped me and I appreciate all the hospitality. Each time I go into this store I leave happy which says alot bc Verizon as a company be testing my patience at times 😂😂 But they always work with me and I choose to stay w the company purely for the customer service.
- ABAngie BrowderMar 11, 20195.0Absolutely loved the Customer Service! Reagan was completely knowledgeable and very Verizon oriented. I highly recommend this store. Any questions we had he was able to answer completely. Awesome👍
Frequently Asked Questions About Verizon
What types of devices can I upgrade at the Verizon store on 4128 Fort Henry Dr?
You can upgrade Apple iPhone, Samsung Galaxy, Google Pixel, Motorola devices, and more at this Verizon location.
What are the operating hours for the Verizon store at 4128 Fort Henry Dr, Kingsport, TN?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store at the Cellular Sales location on Fort Henry Dr.
Do I need an appointment to visit the Verizon store at 4128 Fort Henry Dr?
No appointment is required to visit this Verizon store, but you can call ahead to make one if you prefer.
What wireless brands and devices does Cellular Sales at Fort Henry Dr offer?
They offer devices and plans from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless.
What payment options are accepted at this Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa cards for payments.
Does Cellular Sales at 4128 Fort Henry Dr offer in-store pickup services?
Yes, they provide in-store pickup for wireless devices and accessories.
Are there any places to eat nearby the Verizon store on Fort Henry Dr?
Yes, Subway and Little Caesars Pizza are nearby, perfect for grabbing a meal before or after your visit.
What other services and businesses are located near the Verizon store on Fort Henry Dr?
Nearby you can find businesses like Office Pride janitorial services, Wampler's Barber Company, and The UPS Store 4603 for printing and shipping needs.
How can nearby gas stations help when visiting the Verizon store on Fort Henry Dr?
Gas stations like Marathon Gas and BP are close by, making it convenient to refuel your vehicle when coming to or leaving the Verizon store.