Business Details
1120 W State Of Franklin Rd, Johnson City, TN
37604, United States
Certified by Verizon • Feb 22, 2026
(423) 926-2009
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/johnson-city-tn
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1120 W. State of Franklin Rd in Johnson City, TN 37604
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
200 reviews
5 stars
170
4 stars
14
3 stars1
2 stars1
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brianna, Robin, and Stephen for their exceptional service.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their ability to handle complex issues and provide clear explanations.
Mixed Experiences
While many customers had positive experiences, some reported issues with service quality, including long wait times and miscommunication regarding phone activations.
Product Knowledge
Customers appreciated the staff's knowledge about products and plans, which helped them make informed decisions.
- SHSamuel HallJan 22, 20265.0Very well pleased with my experience Bobbie Hickersonwas very professional and explained everything in detailed and also saved money from switching very grateful.
- BBBradleyJan 12, 20261.0NO US call center, NO worthwhile customer service of any kind with Verizon anymore. I have had a discrepancy with my bill going on 3 months now and they have NOT fixed anything. Please do yourself a favor and move to a regional or alternative national carrier... Verizon is a sinking ship with increasing rate and data costs.
- MZMichael ZaskeyJan 6, 20265.0Absolute professionals! They went above and beyond for me with an issue I was having with my new phone. I cannot recommend them highly enough!
- BSBill SmithDec 13, 20255.0Help me very good will do business again
- KDKl DlugosNov 17, 20255.0Brianna made this a seamless experience. Happy Holidays
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Johnson City, TN?
The store offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid services.
What are the operating hours for the Verizon store located at 1120 W State Of Franklin Rd?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which payment options are accepted at Russell Cellular?
The store accepts American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon store offer in-store pickup service?
Yes, in-store pickup is available at this location.
Is the Verizon store in Johnson City wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
Can I schedule an appointment or manage services via an app for this Verizon store?
You can schedule and manage services using the My Verizon app available in the Apple App Store.
Are there any nearby dining options where I can eat before or after my visit to Verizon?
Yes, nearby restaurants include Bubbakoo's Burritos, Saladworks, First Watch - University Commons, McDonald's, Pizza Hut, and Lucky Tobacco & Beer Mart which also offers food options.
Where can I grab coffee when visiting the Verizon store in Johnson City?
Nearby coffee shops include Starbucks, The Well Coffee Shop JC, and Barnes & Noble which also serves coffee.
Are there any retail or clothing stores near the Verizon location for additional shopping?
Yes, Alumni Hall, a clothing and sportswear store, and Sleep Outfitters retail store are nearby for your shopping needs.
Is there any public park or recreational area near the Verizon store where I can relax?
Yes, the State of Franklin Greenway is a nearby park where you can enjoy outdoor activities.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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