Geek Squad

3.5
30 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3222 Peoples St, Johnson City, TN
37604, United States

Hours

Reviews

3.5
30 reviews
5 stars
15
4 stars
4
3 stars
1
2 stars
1
1 star
9
  • GR
    Gina Reddin
    Sep 28, 2025
    1.0
    They wrote the password incorrectly to get into my computer. I told them I had very important files regarding a customers project and had a hard deadline which will cost me several hundreds of dollars in revenue. They NEVER called me.. I had to call the 800 number so they could tell them to contact me. Then they sent me a number with an extension. So I call the number and it never accepts the pound to put in the extension. I finally get hold of the national number again and they said that the stores have cut off access to contact the stores directly. This is terrible customer service.
  • TM
    Theresa McMahan
    Sep 15, 2021
    5.0
    Got to love them..they have answers
  • CT
    Candace Taylor
    Aug 10, 2021
    1.0
    Emailed them 2 weeks ago to ask about pricing and still have not heard from them. Yeah, they're great right? Not....
  • SW
    Sydni Ward
    Nov 28, 2020
    1.0
    I will never go to geek squad again. I made 3 appointments and went in once without an appointment to get my phone screen fixed. I was turned away ALL times because they didn’t have the supplies to fix my iPhone 11 and refused to order the parts. Not to mention one staff member there is extremely rude and unhelpful. Do yourself a favor and go to simply Mac for your IPhone repairs. They took in my phone take morning even though they made my appointment for 5pm and had it fixed and back into my hand before my actual appointment. Not to mention simply Mac staff so unbelievably nice!
  • DR
    Dan Rieks
    May 6, 2018
    5.0
    They were very friendly hand helpful. Bout a printer in Buffalo NY and had problems with it in Tennessee. They helped us get it taken care of no problems at all. Thanks

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Johnson City offer?

Geek Squad provides tech repair, setup, and support services including computer, cell phone, appliance, and electronics repair, as well as data recovery and computer support.

How can I schedule a tech service appointment with Geek Squad?

You can schedule your service either in-store at 3222 Peoples St, Johnson City, TN or online through their website.