Business Details
About
Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Johnson City store today.
Location
Cricket Wireless Authorized Retailer
2708 N Roan St Ste D1, Johnson City, TN
37601, United States
Hours
Reviews
4.6
154 reviews
5 stars
124
4 stars
11
3 stars
8
2 stars
3
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, patience, and knowledge, particularly highlighting employees like David, Brandon, and Thomas.
Product Knowledge
Customers frequently noted the staff's expertise in explaining products and services, helping them make informed decisions.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and unhelpful staff at certain locations, indicating inconsistency in customer experiences.
Store Environment
Several reviews mentioned the store's cleanliness and welcoming atmosphere, although some noted issues with loud music affecting communication.
Service Issues
A few customers reported problems with billing and service interruptions, leading to dissatisfaction with the company's policies.
- KTkelly taylorNov 1, 20255.0David P. Is a fantastic asset to your company. He is a shining example of 5 star service. My sister and I were there today for help with her phone which had not been upgraded in a few years. David was remarkably patient as we asked questions and looked at options and took the time to explain anytime we were unclear or had questions. We were so impressed with his professionalism and his knowledge. We are thankful for professionals like David who take pride in their job, their company, and their commitment to service and to their customers.
- BBBrian BishopOct 20, 20251.0Never do their bridgepay option. They will not explain anything about it other than it splits your bill in half and pay the other half in 7 days. 10-10 I did bridgepay and thought I had the autopay on. 10-17 comes and goes, 10-18 comes and goes. Service still on. No reminders or anything sent like they usually do. They cut my phone lines off 10-19. And I try to fix it by paying the other half, and they say I don't owe half. I owe a whole month. These people robbed me blind and refused to credit me for the lost half. Both their store and customer service refused to help. I will never use their phone lines again ! If you like to have your money stolen, you might like it here.
- VVVickieJul 30, 20255.0The workers at this store take time to answer your questions. They make sure before you leave you are happy with the service and plan you choose. David is very knowledgeable and is easy to talk to he takes time to understand any concerns you have.
- TLTerri LorchJul 6, 20255.0Excellent service, superior knowledge, kind and patient help. I cannot say enough about this Cricket location. David has helped me sort out issues with my phone twice. He treats every single customer with dignity and kindness while solving all manner of problems and providing exceptional customer service.
- AWAlicia WadeJul 4, 20255.0Absolutely great customer service
Frequently Asked Questions About Cricket Wireless Authorized Retailer
What types of cell phone plans does Cricket Wireless Authorized Retailer in Johnson City offer?
Cricket offers customizable plans with unlimited talk, text, and data and no annual contracts.
Where is Cricket Wireless Authorized Retailer located in Johnson City?
The store is located at 2708 N Roan St Ste D1, Johnson City, TN 37601.
What are the store hours for Cricket Wireless Authorized Retailer in Johnson City?
Open Monday to Friday from 10 AM to 7 PM, Saturdays 10 AM to 6 PM, and Sundays 12 PM to 6 PM.
Does Cricket Wireless Authorized Retailer in Johnson City require a contract for their phone plans?
No, Cricket offers cell phone plans with no annual contract required.
How can I contact Cricket Wireless Authorized Retailer in Johnson City by phone?
You can reach them at +1 423-430-6213.
What online resources are available to learn more about Cricket Wireless Authorized Retailer in Johnson City?
Visit their official store page or social media accounts on Facebook, TikTok, YouTube, Instagram, and Twitter for updates and information.
What nearby places can I visit after shopping at Cricket Wireless on North Roan Street?
After your visit, you can enjoy pizza at Little Caesars Pizza or grab donuts at Daylight Donuts, both nearby and convenient.
Are there automotive repair services near Cricket Wireless Authorized Retailer?
Yes, TSI Diesel and Performance and Tri-City Collision Center are nearby for automotive repair and customization needs.
Can I combine a visit to Cricket Wireless with shopping for wines and spirits?
Certainly! One Stop Wines and Spirits North Roan is a nearby liquor store where you can shop for your favorite beverages.
What other types of shops and services are close to Cricket Wireless in Johnson City?
Nearby you can find beauty salons like Ann's Nails, pawn shops such as Albert's Pawn, and entertainment venues like Freedom Hall.