Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Hendersonville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
384 reviews
5 stars
210
4 stars
56
3 stars
31
2 stars
16
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were described as rude and unhelpful.
Long Wait Times
Many customers reported long wait times, often exceeding 30 minutes, leading to frustration.
Staff Knowledge
Some staff members were noted for their knowledge and ability to resolve issues, while others were criticized for lack of knowledge.
Billing Issues
Several customers experienced problems with billing and pricing discrepancies, leading to dissatisfaction.
Store Management
Concerns were raised about store management and employee treatment, with some reviews highlighting a toxic work environment.
- MMMike MaddernNov 5, 20255.0I have been in a 2 month battle with Verizon that began with a simple trade in promo deal at the local store in Tuscaloosa, AL. Since that time, have spent 6+ hours on phone with offshore support trying to resolve as a Verizon issue on the trade in phone was preventing the promotion from being applied. Nobody could or would help, the problem wouldn't go away, and or claim responsibility for an issue that was entirely of Verizon's doing. Finally, out of desperation, I went into this branch where I reside and asked to speak to Tim, the store manager. After explaining the months long odyssey, he jumped into action. Not only did he engage with Verizon, he followed up with me several days later as he promised and was able to work with overseas support to finally resolve the issue and reinstate our promo, which was worth $800. In a large corporate world that is Verizon, reminder there are those who want and can help and appreciate Tim's dedication to helping resolve a matter he had nothing to do with from the start.
- KRKaylea RichOct 23, 20255.0Andrew was fantastic!
- EYEldon YuilleOct 22, 20251.0About as good as you would expect. Tried to drop off equipment but you have to sign in for service. Already ported my main number elsewhere so it's not attached to my account. IE I'm not able to "sign in". Didn't approach worker as didn't want to jump the line of signed in waiting people. Note: tried online as well with basically the same result. Guess I'll wait till they contact me wanting the Equipment back. Update: I received the response shown and quickly followed the link and provided all requested information. It has been 2 weeks I have heard nothing but crickets. My original review stands.
- TTTravis TramelOct 14, 20251.0Do not go here ! They will tell you that your phone will be $ 145 a month then when you get your bill it will be $230 a month! Once you sign the contract you got 30 days !! So once you go back to the same place you purchased your phone your left calling customer support to get it changed !! Customer support will take care of you!! Not the Verizion store they will over charge you !!! My phone bill is know $94 dollars a month that’s a $136 dollar difference a month !! This was business account also
- TKThomas KoranOct 1, 20251.0Very unhelpful group of people walked in today to attempt to spend money and buy a screen protector for my new phone was told that I had to sign in. When I explained all I wanted to do was buy an accessory. I was told you still have to sign in sorry I’m not waiting 30 minutes to spend guaranteed money. Verizon wireless at this point is too big to fail and the female sales person that I dealt with was extremely Rude. Do yourself a favor find a different location to the Shop at You’ll get better health, especially the second time.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Hendersonville, TN?
The Verizon store in Hendersonville is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Hendersonville store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What pickup and delivery options does the Verizon store provide?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for their orders.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment online via the store website or use the My Verizon app to book your visit.
What products and services does Verizon Hendersonville offer for business customers?
They offer business cell phones, mobile hotspots, tablets, laptops, and wireless, voice, and mobile plans to meet business needs.
Does the Verizon store accept different payment methods?
Yes, they accept paychecks, debit cards, and mobile NFC payments, and do not require cash only transactions.
Is free Wi-Fi available at the Verizon Hendersonville store?
Yes, the store provides free Wi-Fi for customers.
What are some dining options near the Verizon store in Hendersonville?
Nearby dining includes Moe's Southwest Grill, Cheddar's Scratch Kitchen, Casa Vieja, Komugi Ramen, Rock N Roll Sushi, and Chipotle Mexican Grill, offering a variety of cuisines like Mexican, American, Japanese, and sushi.
Are there fitness centers near the Verizon Hendersonville location?
Yes, local gyms near the store include LifeCycle TN, Gold's Gym, Club Pilates, and Anytime Fitness for your health and fitness needs.
What nearby services could customers visit before or after going to Verizon?
Nearby services include F&M Bank for financial needs, America's Best Contacts & Eyeglasses for eye care, H&R Block for tax services, and dental care at DentalWorks Hendersonville.