Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Hendersonville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
389 reviews
5 stars
211
4 stars
56
3 stars
31
2 stars
17
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being rude and unhelpful.
Long Wait Times
Many customers reported long wait times, often exceeding 30 minutes, leading to frustration.
Staff Knowledge
Some staff members were noted for their knowledge and ability to resolve issues, while others were described as lacking knowledge and unable to assist effectively.
Sales Practices
Concerns were raised about misleading sales practices and issues with billing, leading to dissatisfaction among customers.
Store Management
Management received mixed reviews, with some customers praising specific managers for their assistance, while others criticized the overall management style and store environment.
- VNValerie NielsenDec 17, 20251.0My mother just left there with a problem with her SIM card. This would be her 3rd time in 1 week where they replaced her card stating it should work now. Welll, it didn’t. They stated she would need to pay 800because she owed that on her phone, which she was originally told was free. Ha… nope… only free if you’ve had it for a certain number of years. So she could add a line for 300. She was very upset. Went to her car and decided to go back in and ask to call customer service. She was so upset she was tearing up. The manager on duty at 1:00 today said I see you are upset because she had tears. In her eyes.. so they said maybe they needed to have police escort her out. She stated she didn’t say anything. She just said nevermind and left. Went home and called technical service my dad’s home line. Found out her phone is under warranty because it’s a year old and she will have a new phone delivered tomorrow. She asked why they didn’t tell her that. They stated that they get commission and wanted to sell her a phone.
- PSPaul SchurerDec 15, 20251.0Service is horrible. Waited for 30min to get service and when I asked why people where going ahead of me they said they called my name which was a joke I was sitting in the corner and never heard a word. Go somewhere else if you want good service
- NNNader NaderzadehDec 10, 20255.0from the minutes i walked in this PARTICULAR store i received Royal treatments. 5 star not enough. A plus
- DMDidier MontesinoDec 7, 20252.0After waiting for an hour, I left without being attended to.
- MMMike MaddernNov 5, 20255.0I have been in a 2 month battle with Verizon that began with a simple trade in promo deal at the local store in Tuscaloosa, AL. Since that time, have spent 6+ hours on phone with offshore support trying to resolve as a Verizon issue on the trade in phone was preventing the promotion from being applied. Nobody could or would help, the problem wouldn't go away, and or claim responsibility for an issue that was entirely of Verizon's doing. Finally, out of desperation, I went into this branch where I reside and asked to speak to Tim, the store manager. After explaining the months long odyssey, he jumped into action. Not only did he engage with Verizon, he followed up with me several days later as he promised and was able to work with overseas support to finally resolve the issue and reinstate our promo, which was worth $800. In a large corporate world that is Verizon, reminder there are those who want and can help and appreciate Tim's dedication to helping resolve a matter he had nothing to do with from the start.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Hendersonville, TN?
The Verizon store in Hendersonville is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Hendersonville store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What pickup and delivery options does the Verizon store provide?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for their orders.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment online via the store website or use the My Verizon app to book your visit.
What products and services does Verizon Hendersonville offer for business customers?
They offer business cell phones, mobile hotspots, tablets, laptops, and wireless, voice, and mobile plans to meet business needs.
Does the Verizon store accept different payment methods?
Yes, they accept paychecks, debit cards, and mobile NFC payments, and do not require cash only transactions.
Is free Wi-Fi available at the Verizon Hendersonville store?
Yes, the store provides free Wi-Fi for customers.
What are some dining options near the Verizon store in Hendersonville?
Nearby dining includes Moe's Southwest Grill, Cheddar's Scratch Kitchen, Casa Vieja, Komugi Ramen, Rock N Roll Sushi, and Chipotle Mexican Grill, offering a variety of cuisines like Mexican, American, Japanese, and sushi.
Are there fitness centers near the Verizon Hendersonville location?
Yes, local gyms near the store include LifeCycle TN, Gold's Gym, Club Pilates, and Anytime Fitness for your health and fitness needs.
What nearby services could customers visit before or after going to Verizon?
Nearby services include F&M Bank for financial needs, America's Best Contacts & Eyeglasses for eye care, H&R Block for tax services, and dental care at DentalWorks Hendersonville.