Geek Squad

Reviews

• NH

  Nabeel Husari

  Jun 21, 2025
  1.0
  They took it for 2 weeks to repair the cap keys and returned it not repaired and kept the cap keys, insisting that I took them home. Why would I take them home with me when I turned it in to be repaired? So now I’m right back where i was, only worse. I don’t even have the broken parts. I can not believe they instisted that I took the pieces home with me when the whole reason I turned the thing in for repair was to put them back on properly.
• DD

  Dan Drago

  Aug 26, 2023
  5.0
  I had the opportunity to work with Stewart when my laptop needed an operating system install. I initially had my appointment set for a later time that day, however, the air conditioning of my house went down that same day. The AC tech could only arrive during the time I initially had set for geek squad. I went into Best Buy earlier than my scheduled time in hopes I could drop my computer off early as the work needed done was pretty straight forward. Stewart was very accepting of my scheduling issue and worked me in on the spot. I didn’t have to tell him I had an appointment later that day, he was already aware, I assume from keeping a close eye on the days appointments. He was professional, polite, explained the process, and made some future suggestions for further device safety. Honestly, he was passionate about his knowledge in technology and that made me feel extremely comfortable with him and his team handling my laptop in the correct manner. It was refreshing to find someone with personal passion in their work field. I have used this geek squad team a few times now, I really only have great things to say. Thank you, team, and more notably, Stewart!
• AJ

  Asia Johnson

  Jul 29, 2023
  5.0
  I was referred here. I was lucky because I was able to get serviced without an appointment. Chris and Stewart were so friendly. I love how Chris was honest about the outcomes; however, the worst outcome came true. Stewart followed up on the situation. My experience was pleasant.
• IJ

  Ivana Joyce

  Sep 1, 2020
  1.0
  So during the pandemic they don't come out to do home service so I have to carry a computer down a flight of stairs get to the store for them to tell me I'm late they can't help me now mind you I stood line so yea by the time you get to me I'm going to be late but I had time window and they didn't care I made it within the window.
• KL

  Kale Lawson

  Aug 10, 2018
  1.0
  Sent me running around the city just in time to not be able to get my phone replaced before the weekend. They don't care about you at all. I suggest getting insurance through your carrier because this is pathetic.

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