Verizon

4.6
209 reviews
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Business Details

7708 Poplar Ave, Germantown, TN
38138, United States
(901) 310-2087
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Germantown, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
7708 Poplar Ave, Germantown, TN
38138, United States

Hours

Reviews

4.6
209 reviews
5 stars
185
4 stars
6
3 stars
2
2 stars
0
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Nick, Dorian, and Malik.

Professionalism

Several reviews noted the professionalism of staff members, especially in handling customer inquiries and resolving issues.

Sales Experience

While many customers had positive experiences with sales representatives, some reported deceptive practices regarding pricing and promotions.

Store Management

Feedback on management was mixed; some praised managers for their assistance, while others criticized them for poor customer service and handling of complaints.

Product Knowledge

Customers frequently mentioned the staff's strong knowledge of products and services, which contributed to a positive shopping experience.
  • AE
    Amy Elmore
    Nov 1, 2025
    5.0
    Dorian was awesome! He addressed every customer as they walked in the door. He addressed every question we had and helped us get the best deal after we told him what accessories we needed. He was very efficient in his business with a full store.
  • MV
    Marius Van Vuuren
    Oct 6, 2025
    5.0
    Nick at Verizon Germantown was very professional and very knowledgeable about every product and deals that was on offer. I was just going to have a look and find out about the deals that was available, but walk out with a new phone and the works without any hassles. Everything went so smooth and easy. Thank you Nick.
  • BA
    Ben Allsopp
    Oct 4, 2025
    5.0
    Angeline H was absolutely amazing! From start to finish she explained everything in detail about the new phone I was interested in. Also, I have been on the same plan for over 20 years, and she explained how a newer, current version would be better for me and save money. Would highly recommend anyone go see her for their phone needs. I wound up changing plans and purchasing an iPhone 17 Pro. Thanks again Angeline, you rock!
  • LF
    LG Foster
    Sep 25, 2025
    5.0
    Amazing customer service
  • BL
    Brittany Leake
    Aug 7, 2025
    5.0
    My experience was nothing short of amazing. Donald assisted me in a timely manner . He was extremely knowledgeable and patient with me as I was learning to navigate my new phone
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Frequently Asked Questions About Verizon

What products does the Victra Verizon Authorized Retailer in Germantown offer?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the operating hours of the Victra Verizon Authorized Retailer in Germantown?

They are open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.