Business Details
7708 Poplar Ave, Germantown, TN
38138, United States
Certified by Verizon • Feb 22, 2026
(901) 310-2087
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Germantown, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
214 reviews
5 stars
191
4 stars
6
3 stars2
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Dorian, Nick, and Malik.
Sales Experience
Several reviews noted positive experiences with sales representatives who effectively assisted customers in upgrading their devices and plans.
Negative Experiences
A number of customers reported issues with deceptive sales practices and poor service, particularly regarding billing and activation fees.
Store Management
Feedback on management was mixed, with some praising individual managers for their assistance while others criticized them for unprofessional behavior.
- SRSusie RedwineFeb 16, 20265.0We have used Nick a couple of times now and will ONLY use him! He is extremely hard working and polite. He is also extremely good at his job and has the patience of a saint! He is a HUGE asset to the company! We hope that management has recognized how strong his work ethic is and move him on up through the company. Thank you, Nick - you definitely have a great fan base here!
- EWEK WorldJan 10, 20265.0Perfect service awesome. He did an amazing job and got amazing customer service skills. Highly recommend you come see Dorian you won’t regret it.!
- EJerin johnsonDec 30, 20255.0Dorian was amazing and super helpful to both my husband and I. I have Android and he has I phone and was able to handle both upgrades simultaneously! He was fun and entertaining dancing while providing great service!
- BWBarb WilliamsDec 8, 20255.0Dorian was efficient and thorough.
- PSPhillip SpencerNov 24, 20255.0Dorian Hudson, the representative that helped me today, is the most impressive employee I’ve ever seen! His ability to connect with customers, while being polite, professional, and easy-going, is unmatched by anyone I have ever met, and I’m a top producing sales rep at my company! He’s an excellent representation of what you guys seek in an employee regarding their interpersonal communication, skills, and their ability to bring in revenue! I have never seen anything like it and I’ve been in sales for over 20 years! I would hire him in a heartbeat so, be careful! He was literally helping me with my problem, while selling me two different items I did not come in there to buy and doing the exact same thing with two other people! And, no one felt frustrated unattended to or mistreated, in fact, everyone really really enjoyed his company! I hope you guys value him and don’t just give him a pat on the back, but I hope you guys show him your appreciation monetarily… There are other companies out there that will if you guys don’t!
Frequently Asked Questions About Verizon
What products does the Victra Verizon Authorized Retailer in Germantown offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours of the Victra Verizon Authorized Retailer in Germantown?
They are open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Where is the Victra Verizon Authorized Retailer located in Germantown, TN?
The store is located at 7708 Poplar Ave, Ste 102, Germantown, TN 38138.
What payment options are accepted at the Germantown Victra Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon Authorized Retailer offer in-store pickup?
Yes, they offer in-store pickup services.
What brands are available at the Victra Verizon Authorized Retailer in Germantown?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Otterbox, Casemate, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Can I visit other places of interest near the Victra store in Germantown?
Yes, nearby you can visit Let It Fly Sports Bar for drinks, McAlister's Deli for a meal, or Dinstuhl's Fine Candies for desserts.
What are some nearby shopping options near the Germantown Victra store?
Nearby shopping includes Five Below for discount items, Old Navy for clothing, and DSW Designer Shoe Warehouse for footwear.
Are there medical facilities near the Victra location for customers needing healthcare services?
Yes, the Cardiovascular Center, Mark Miller M.D., and Methodist LeBonheur Outpatient Annex are nearby for various health needs.
How can nearby amenities like Staks Kitchen benefit customers visiting the Victra store?
Customers can enjoy breakfast or brunch at Staks Kitchen before or after visiting the store, making their trip more convenient and enjoyable.
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