Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Germantown, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
212 reviews
5 stars
189
4 stars
6
3 stars2
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of employees like Dorian, Nick, and Malik for their exceptional service.
Sales Experience
Several reviews highlighted positive sales experiences, with employees effectively assisting customers in selecting products and explaining deals, although there were also complaints about misleading information regarding promotions.
Management Issues
There were multiple complaints regarding the store management, particularly about a manager named Patty, who was described as rude and unhelpful, leading to negative experiences for some customers.
Inconsistency
While many customers reported excellent service, others experienced poor treatment and issues with billing and product setup, indicating inconsistency in service quality.
- EWEK World2 days ago5.0Perfect service awesome. He did an amazing job and got amazing customer service skills. Highly recommend you come see Dorian you won’t regret it.!
- EJerin johnsonDec 30, 20255.0Dorian was amazing and super helpful to both my husband and I. I have Android and he has I phone and was able to handle both upgrades simultaneously! He was fun and entertaining dancing while providing great service!
- BWBarb WilliamsDec 8, 20255.0Dorian was efficient and thorough.
- PSPhillip SpencerNov 24, 20255.0Dorian Hudson, the representative that helped me today, is the most impressive employee I’ve ever seen! His ability to connect with customers, while being polite, professional, and easy-going, is unmatched by anyone I have ever met, and I’m a top producing sales rep at my company! He’s an excellent representation of what you guys seek in an employee regarding their interpersonal communication, skills, and their ability to bring in revenue! I have never seen anything like it and I’ve been in sales for over 20 years! I would hire him in a heartbeat so, be careful! He was literally helping me with my problem, while selling me two different items I did not come in there to buy and doing the exact same thing with two other people! And, no one felt frustrated unattended to or mistreated, in fact, everyone really really enjoyed his company! I hope you guys value him and don’t just give him a pat on the back, but I hope you guys show him your appreciation monetarily… There are other companies out there that will if you guys don’t!
- AEAmy ElmoreNov 1, 20255.0Dorian was awesome! He addressed every customer as they walked in the door. He addressed every question we had and helped us get the best deal after we told him what accessories we needed. He was very efficient in his business with a full store.
Frequently Asked Questions About Verizon
What products does the Victra Verizon Authorized Retailer in Germantown offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours of the Victra Verizon Authorized Retailer in Germantown?
They are open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Where is the Victra Verizon Authorized Retailer located in Germantown, TN?
The store is located at 7708 Poplar Ave, Ste 102, Germantown, TN 38138.
What payment options are accepted at the Germantown Victra Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon Authorized Retailer offer in-store pickup?
Yes, they offer in-store pickup services.
What brands are available at the Victra Verizon Authorized Retailer in Germantown?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Otterbox, Casemate, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Can I visit other places of interest near the Victra store in Germantown?
Yes, nearby you can visit Let It Fly Sports Bar for drinks, McAlister's Deli for a meal, or Dinstuhl's Fine Candies for desserts.
What are some nearby shopping options near the Germantown Victra store?
Nearby shopping includes Five Below for discount items, Old Navy for clothing, and DSW Designer Shoe Warehouse for footwear.
Are there medical facilities near the Victra location for customers needing healthcare services?
Yes, the Cardiovascular Center, Mark Miller M.D., and Methodist LeBonheur Outpatient Annex are nearby for various health needs.
How can nearby amenities like Staks Kitchen benefit customers visiting the Victra store?
Customers can enjoy breakfast or brunch at Staks Kitchen before or after visiting the store, making their trip more convenient and enjoyable.