Apple Saddle Creek

Reviews

• IS

  Isaiah Sellers

  Feb 27, 2026
  1.0
  If we were allowed to leave negative stars, I would! I am a business customer and a 24 year military veteran and have never had a store manger be so inconsiderate and a lier. I brought my computer in to have it worked on and I asked specifically for them to call me if there were any issues that would delete/erase my data. I was told they would. They only called after they went well beyond the repair time that they quoted. I was told that there is always a possibility that data would be erased but the crazy part is that he told me the procedure that was done to my computer that is was a gaurentee that it would be erased. Two very conflicting things. After I asked for his manger, he told me that I could call the store and ask for her but he would not provide me any info to speak with her. After this, I searched her information on LinkedIn and asked her to give me a call or let me know a good time to speak with her and no response whatsoever! Needless to say that my company and myself will no longer be an Apple customer and you Best believe that I share this hideous experience with any company and any person that I know. Such ashame that people like this exist in the customer service sector. Best wishes
• RG

  Randi Gray

  Feb 24, 2026
  1.0
  Weirdest Apple Store of all time. When you walk in all the employees just stare and act too cool for school. Ummm how about helping out? Needs new management.
• BM

  Bria Miller

  Feb 21, 2026
  1.0
  I purchased items online and picked the order up on yesterday. When I walked in the store, I noticed I wasn’t greeted by any employees. I’m looking around the store for an associate to assist me. There were none at the front of the store. I thought, that’s odd for an Apple Store to not have employees actively engaged with customers! The store had just recently opened about 15-20 minutes of the morning. I’ve never experienced this at this location before and was very surprised by the service. It was my intention to buy additional items for my products. Unfortunately, I will not return to this location. Very disappointed, Apple! First impressions are lasting impressions!
• AN

  Art “nolterocks” Nolte

  Feb 14, 2026
  1.0
  I have been an Apple user most of my life. Went to the Apple Store Saddle Creek Germantown TN yesterday to purchase a new MacBookPro. When I walked in, I was greeted immediately and told to stand by the MacBook Pro table and someone would be with me shortly. That someone never came. The store was busy and very UNDER STAFFED. When I walk into a store and say I want to make a purchase for a couple of thousand dollars, I do not expect to wait more than 10 minutes. But I did and longer and I ultimately left. On the way out I told the person that greeting me that no one helped me and the store lost a nice size sales. He acted like he could have cared less and I just left. After considering my experience I have determined a Mac many not be for me. I am considering looking on-line today for a PC that is upgradable and can keep pace with the fast pace changes in Technology but I love MACs. Tough decision being made easier by a bad customer service experience at the Apple Store.
• AS

  Andrew Smith

  Feb 4, 2026
  1.0
  Took my phone in for battery replacement at 10:30 Best Buy Jackson, TN was told they didn’t have replacement batteries and apple should have order battery and sent to them before setting an appointment with me. Which sales agents says apple does this with each customer told me that their is an Apple Store in germantown Tennessee so I decided to make it a day with my son figuring we would have some fun after the replacement. After 5 hours at the store I left without my phone due to them damaging beyond what they could repair. I was told we will have to send phone out for repair. They finally offered a loner of lesser of the phone they broke. But with that being said I live two hours away. Apple told me I would have to return to pick my phone up and pay for repairs . I refused paying for damage they done told them they could send my phone to my address when fixed I would send there’s back but they refused because it’s not there policy. Facts are they could due to I’ve worked is the small package delivery for thirty years and I’m aware of the apple contracts they have with shipping companies. So now I have less of a phone that I entered the store and I have to take another day drive back once it’s repaired. For something that the Apple saddle creek store In germantown damaged. Then I had to spend another hour at a Verizon store due to Apple refusing to activate my phone and download my iCloud to the phone they loaned me. Just for the record talked to several other customers at the store during my time there and one had brought back five iPhone 17 due to not charging and another customer had swapped another Apple’s answer was for the customer to purchase a more expensive charger than a regular Apple charger sounds to me like Apple has lost the quality that built the company! I will step into an Apple Store one last time and then I’m done. I understand I’m only one customer but I’m sure there are more throughout customer base.

Frequently Asked Questions About Apple Saddle Creek