Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,240 reviews
5 stars
728
4 stars
152
3 stars
65
2 stars
48
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Efficiency
Customers noted long wait times for service, especially during busy hours, leading to frustration.
Knowledgeable Staff
Several reviews praised staff for their knowledge and ability to assist with product inquiries and repairs.
Repair Issues
Many customers expressed dissatisfaction with repair services, citing delays and lack of parts.
Store Organization
The store is generally described as clean and well-organized, but overcrowding is a common complaint.
- UMUppara Mamatha3 days ago5.0I had a great experience at the store thanks to Kawanis. She was incredibly helpful and patient throughout the entire process. My phone took a long time to back up, but she remained calm, kind, and reassuring the whole time. She explained everything clearly and made sure I felt comfortable with each step. Her professionalism and friendly attitude truly made a stressful situation much easier. Thank you, Kawanis, for your exceptional service! Highly recommended.
- LTLakesia Talley5 days ago1.0This place is TERRIBLE. Me, a black woman, and my hispanic husband walked in and stood for over 20 minutes without being tended to. White people were coming in after and were being immediately greeted and tended to. Would NOT recommend coming here if you are of color. Very racist, very rude.
- TJToy Joyn5 days ago1.0This is the 3rd time that I have come to this store and will have to stand there and wait for someone to ask me if I need help. When several employees will just look at stare at me whole standing talking and laughing with one another instead of offering help.
- TBTony B.Nov 10, 20255.0Lisa has excellent customer service! Jaylen does a great job making sure customers are being helped! Jeremy is very knowledgeable and helpful with customers/employees!
- CBCharles BlackNov 8, 20251.0This store and Apple has done nothing short of disappoint me every time I try to use them. Over the years I've had them deny AppleCare repairs time and time again or make them insanely difficult in wha I assume is an attempt to get you to take a higher priced repair option or trade the phone in. Today I went in for a simple screen repair just a cracked glass front and their scan tool lit up saying there were issues detected with Face ID, camera, speakers all of which are working just fine. They want to send the phone off to their offsite repair site and give me a loaner phone, put down a deposit, have to come back to pick it up all of which is really inconvenient. Of course they offer for me to do the self mail in repair option and that costs 100 instead of 30. I'm so sick of not being able to use the AppleCare I always buy I'm temped to throw my entire apple ecosystem away and start over with android. I've cracked my screen probably 3 times and I've never been able to use the 29 dollar repair and it feels super intentional.
Frequently Asked Questions About Apple Saddle Creek
What products can I find at Apple Saddle Creek?
Apple Saddle Creek offers iPhone, Mac, Apple Watch, iPad, and other Apple products.
Where is Apple Saddle Creek located?
Apple Saddle Creek is located at 2031 West Street, Germantown, TN 38138, United States.
What are the regular opening hours for Apple Saddle Creek?
Apple Saddle Creek is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:30 PM.
Does Apple Saddle Creek provide technical support?
Yes, technical support is available at the Genius Bar inside Apple Saddle Creek.
Can I order Apple products for in-store pickup at Apple Saddle Creek?
Yes, Apple Saddle Creek offers the option for in-store pickup.
Is Apple Saddle Creek accessible for customers with disabilities?
Yes, Apple Saddle Creek has a wheelchair accessible entrance.
Does Apple Saddle Creek participate in electronics recycling?
Yes, Apple Saddle Creek offers electronics recycling services.
What nearby stores can I visit for clothing and accessories when I visit Apple Saddle Creek?
Nearby clothing and accessories stores include Tecovas, Everything But Water, Brooks Brothers, lululemon, Turn Her Style, Jos. A. Bank, Michael Kors, vineyard vines, UNTUCKit, Arula, and AS Revival Saddle Creek.
Where can I grab a meal or a treat near Apple Saddle Creek?
Nearby dining options include Stoney River Steakhouse and Grill, Rise Southern Biscuits & Righteous Chicken, Rise Biscuits and Donuts, and Rise Saddle Creek.
Are there any entertainment or shopping centers near Apple Saddle Creek?
Yes, the Shops of Saddle Creek shopping center is nearby, offering a variety of stores and activities.