Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,202 reviews
5 stars
639
4 stars
169
3 stars
89
2 stars
44
1 star
261
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rudeness and lack of assistance.
Wait Times
Long wait times for service were frequently mentioned, with customers expressing frustration over delays.
Product Knowledge
Some employees demonstrated excellent product knowledge and problem-solving skills, while others were criticized for being unhelpful.
Atmosphere
The store atmosphere was generally described as nice, with a good variety of products available.
Language Barrier
Customers noted issues with language barriers affecting service quality, particularly for non-English speakers.
- MLmitch lesterNov 8, 20255.0Great people. Great products.
- BEBob EricksonOct 28, 20255.0I have to say I was really worried about this visit. It was specifically about a battery. My experience was reasonably good considering all the reviews were one star. So here's some if helpful ideas if you want a five-star experience. Number one read ahead of time how to prepare your phone. There's multiple things you need to do ahead of time such as update to software. Stop find my phone and be sure none of the egregious apps are running in the background. Number two go to the store during off hours. Such as early in the morning. Whatever you do it don't go on a busy day. Number three. Introduce yourself to the Apple person and be sure to ask for their name. I specific where it was dealing with Lou and Caleb. Prepare yourself. They basically assume you're an idiot and ask all kinds of crazy quick questions. Be sure you ask them if the part you're interested in is in stock. If it's not in stock, don't leave your phone. Next. They'll give you a time to come back. If it's 1 and 1/2 hours, come back in 3 hours. When you come back they'll escort it to a seat and tell you to wait a while. Don't sit down, stand there and continue to ask when someone will help you. Next, if you're lucky, someone will bring out your phone. Take your $90 and you will leave happy. Good luck. My experience with Lou and Caleb was excellent.
- BBBODAS80Oct 25, 20251.0I waited for 30 minutes just to hear that the band I want for my watch is purchased online only. Absolutely ridiculous, avoid at all cost.
- KKkhudOct 13, 20251.0Haven’t had a bully wait on me ever. Not nice to you here unless you’re a celebrity I suppose. What kind of man bullies a woman and when did Apple mall employees become so insolent? Completely disrespectful which is unacceptable. All I wanted was to replace a $50 phone case that was under warranty. The bully needed the torn and broken piece though. Then tried to dumb me down and offered $10 off new case.
- JAJohn AkinsOct 1, 20252.0Impossible to get help, be in store twice same day and have waited 30min to an hour with no help.
Frequently Asked Questions About Apple CoolSprings Galleria
What products can I find at the Apple CoolSprings Galleria store?
You can shop for iPhone, Mac, Apple Watch, iPad and more at the Apple CoolSprings Galleria store.
What technical support services are offered at Apple CoolSprings Galleria?
The Genius Bar offers technical support and repairs for your Apple devices.
What are the regular opening hours of the Apple CoolSprings Galleria store?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sundays from 12:00 PM to 6:00 PM.
Is the Apple CoolSprings Galleria store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can customers pick up their online orders in-store at Apple CoolSprings Galleria?
Yes, the store offers in-store pickup for online orders.
Does Apple CoolSprings Galleria provide electronics recycling services?
Yes, the store has electronics recycling services available.
How can I contact the Apple CoolSprings Galleria store?
You can reach them by phone at +1 615-435-0620 or by email at coolspringsgalleria@apple.com.
Are there any nearby stores where I can find complementary shopping options after visiting Apple CoolSprings Galleria?
Yes, nearby you can visit Williams-Sonoma for home goods and restaurant equipment, Hallmark Gold Crown Stores for flowers and gifts, and Pottery Barn for furniture and home goods.
What other electronic or mobile phone stores are close to Apple CoolSprings Galleria?
Nearby electronic and mobile phone stores include Apple Store, RadioShack, and AT&T for telecommunications and mobile devices.
Are there nearby entertainment or fashion stores to visit along with Apple CoolSprings Galleria?
Yes, you can visit fashion stores such as Forever 21, Ann Taylor, and Soma Intimates, or enjoy browsing at Barnes & Noble bookstore and Stagner Images art gallery nearby.