Verizon

4.5
448 reviews
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Business Details

717 South Jefferson Ave., Cookeville, TN
38501, United States
(931) 526-3663
https://www.russellcellular.com/store-locations/cookeville-tn
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 717 S Jeffferson Ave in Cookeville, TN 38501

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
717 South Jefferson Ave., Cookeville, TN
38501, United States

Hours

Reviews

4.5
443 reviews
5 stars
356
4 stars
33
3 stars
7
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Shana, Cody, and JJ.

Efficiency

Customers frequently noted quick service and minimal wait times, with several reviews highlighting the staff's ability to handle multiple customers efficiently.

Billing Issues

Several reviews expressed frustration with billing discrepancies and issues related to promotions, indicating a need for better communication and resolution.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and poor service, suggesting inconsistency in customer experiences.
  • RS
    Ronnie Siems
    Jan 4, 2026
    5.0
    Don’t waste your time going to Jackson Verizon go to the Jefferson location my man Cody hooked me up with a new phone, a watch, and a tablet for my wife. He was professional and caring. Check them out.
  • JJ
    Joe
    Dec 19, 2025
    5.0
    Great Service and had answers to all my questions…..unlike the guys across town. Thanks!
  • SW
    Sharon Winningham
    Dec 15, 2025
    5.0
    The manager and associates are always great and very helpful!
  • CS
    Carla Secord
    Dec 10, 2025
    5.0
    Annie and Shana went above and beyond to help me they are the sweetest ladies best customer service I have ever had
  • JM
    Jacob Moss1
    Dec 3, 2025
    5.0
    Annie is the exact type of person you want representing your Business. She went out of her way to investigate all of our options on a 20+ year account and laid out the differences. She was calm, patient, and social-able the entire time. Timely with information, and courteous with our questions. We came in hesitant on what to purchase and left with 17 Pro Max’s and genuinely happier spirits.
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Frequently Asked Questions About Verizon

What are the store hours for Verizon at 717 South Jefferson Ave in Cookeville, TN?

The Verizon store in Cookeville is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Which brands and products are available at this Verizon location?

This Verizon location offers products from Verizon, Samsung, Google, Apple, Motorola, and LG, including smartphones, cellular phones, tablets, accessories, smartwatches, and prepaid devices.