Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cookeville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
451 reviews
5 stars
186
4 stars
71
3 stars
45
2 stars
29
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior, particularly from management.
Sales Pressure
Several reviews mention aggressive sales tactics, with employees pushing for upsells and promotions, leading to customer dissatisfaction.
Technical Support
Customers frequently express frustration with the lack of effective technical support and assistance in resolving phone issues.
Wait Times
Many customers report long wait times and slow service, indicating a need for better staffing and efficiency.
Positive Experiences
Despite negative feedback, some customers highlight positive interactions with specific employees who provided excellent service.
- SSSteve StephensJan 3, 20261.0Employees very rude not helpful at all kept going back to the manager and the manager was to lazy to come out and try to help treated me like dirt and also did the same thing to a lady up in years will never gi back to this store and I will not recommend them to anyone.
- DSDAVID SMITHDec 11, 20255.0Great customer service
- KGK GDec 7, 20251.0HINT!!! Be mindful that these employees get commission and Some are like vulture car salesmen. Ask about plan options because they will try to sell you the highest without going over the other options. Ask what final monthly bill charge is and how to lower it. Buy your screen protectors and phone cases elsewhere to save money.
- SUSue UmbargerDec 4, 20255.0Was in the store on Monday night with phone issues. Melody was very patient and helpful after several attempts with others. She didn’t give up until the issue was resolved, even staying late. I will be back to this location.
- KSKenzie SouthNov 5, 20251.0Rude, disrespectful, and unprofessional employees.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Cookeville?
The Verizon store in Cookeville is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Can I buy the latest smartphones like the iPhone 15 or Samsung Galaxy S23 at the Verizon Cookeville store?
Yes, Verizon Cookeville offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 along with their reliable 5G network.
What delivery and pickup options are available at Verizon Cookeville?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders from Verizon Cookeville.
What types of products and services does Verizon Cookeville offer for business customers?
Verizon Cookeville provides business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans tailored for businesses.
How can I schedule an in-store appointment at Verizon Cookeville?
You can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app through the provided scheduling links.
Does Verizon Cookeville accept mobile payments and debit cards?
Yes, Verizon Cookeville accepts mobile NFC payments as well as debit cards, and does not require cash only transactions.
What are some nearby dining options customers can visit before or after shopping at Verizon Cookeville?
Customers can enjoy nearby dining at Sonic Drive-In, Grandma's Pancake House, McDonald's, Pizza Hut Express, Taco Bell, and The Slice Pizza and Games.
Are there any nearby retail stores close to the Verizon Cookeville location?
Yes, nearby retail stores include Claire's, Bath & Body Works, Mattress Firm, Sleep Outfitters, Books-A-Million, CVS Pharmacy, and Sears.
Can I find postal and shipping services near the Verizon store in Cookeville?
Yes, customers can use nearby services such as The UPS Store 7334 and UPS Access Point location for printing, packing, and shipping needs.
Where can customers find Verizon Cookeville on social media or online?
You can find Verizon Cookeville on Facebook at /VerizonTNCookeville, on Twitter and Instagram at @Verizon, and visit their website for more information.