Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2308 Treasury Dr in Cleveland, TN 37323
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
332 reviews
5 stars
256
4 stars
21
3 stars
13
2 stars
10
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Drake, Jaylin, and Jackson.
Professionalism
While several reviews commended the professionalism of staff, there were notable complaints about unprofessional behavior from some employees, particularly the manager Brian.
Service Efficiency
Customers appreciated the quick and efficient service, with many noting that their issues were resolved promptly.
Mixed Experiences
Some customers reported negative experiences, including issues with billing and service quality, suggesting inconsistency in customer satisfaction.
Store Environment
The store was generally described as clean and inviting, contributing positively to the customer experience.
- MSMichael SheetsDec 18, 20255.0Drake and Verizon have captured lightning in a bottle with the success they’ve had at this store. Every time I have the pleasure of meeting with the finest salesman Verizon has to offer, my love for the company skyrockets. There has never in the history of phone sales been a salesman so committed, so dedicated to his cause. Drake for district manager 2026!!
- AHArch HowellDec 17, 20255.0Ian is a great customer service rep. He clean my charge port on my SE and now it charges like a champ. He also showed me a phone that I will probably change to as it is water resistant. Quit fooling around- give Ian a raise. That’s the kind of people you want to keep.
- JBJerry BranamDec 3, 20255.0This place is great. All the people are very helpful and accommodating. John was fantastic. He spent a lot of time working with my phone to get it back up and running. I would definitely recommend them.
- RCrene chamberlinDec 3, 20255.0Staff was extremely helpful and kind for it being 9am when we stopped by. I unfortunately don't remember the name of the gentleman who assisted us but he was great.
- BMBrian MorrisNov 24, 20255.0I came in to upgrade my phone. Drake greeted me and helpedme as soon as I got through the door. He was very knowledgeable about all of the devices they had. He also was able to help me with figuring out all of the promotions available and what would best suit my needs. He answered all my questions and concerns about my new phone and transferring the data between them. Great experience with this team, I plan on coming back in the future.
Frequently Asked Questions About Verizon
What products and brands does Russell Cellular in Cleveland, TN offer?
Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile services. They carry brands such as Verizon, Samsung, Google, Apple, Motorola, and LG.
Where is Russell Cellular located in Cleveland, TN?
Russell Cellular is located at 2308 Treasury Dr., Suite A, Cleveland, TN 37323, USA.
What are the business hours for Russell Cellular in Cleveland?
Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup options?
Yes, Russell Cellular offers in-store pickup services.
What payment methods are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I schedule an appointment or service with Russell Cellular?
You can use the My Verizon app or visit their quick link URL for scheduling services. No appointment is required as they do not require appointments for visits.
What are some nearby places I can visit after shopping at Russell Cellular?
Nearby places include Rafael's Italian Restaurant for dining, Queen Nail Bar and Great Clips for beauty services, and Walmart Cleveland for additional shopping needs.
Are there other mobile phone stores close to Russell Cellular?
Yes, nearby mobile phone stores include Cricket Wireless Authorized Retailer, Boost Mobile, The FIX, and Walmart Cleveland which also has a mobile phone department.
How can nearby services like financial institutions benefit customers visiting Russell Cellular?
Customers can access financial services nearby at places such as Check Into Cash, OneMain Financial, Tennessee Valley Federal Credit Union, and Liberty Tax, facilitating convenient financial planning during their visit.