Verizon

4.3
341 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2308 Treasury Dr in Cleveland, TN 37323

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2308 Treasury Dr., Cleveland, TN
37323, United States

Hours

Reviews

4.4
332 reviews
5 stars
256
4 stars
21
3 stars
13
2 stars
10
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Drake, Jaylin, and Jackson.

Professionalism

While several reviews commended the professionalism of staff, there were notable complaints about unprofessional behavior from some employees, particularly the manager Brian.

Service Efficiency

Customers appreciated the quick and efficient service, with many noting that their issues were resolved promptly.

Mixed Experiences

Some customers reported negative experiences, including issues with billing and service quality, suggesting inconsistency in customer satisfaction.

Store Environment

The store was generally described as clean and inviting, contributing positively to the customer experience.
  • MS
    Michael Sheets
    Dec 18, 2025
    5.0
    Drake and Verizon have captured lightning in a bottle with the success they’ve had at this store. Every time I have the pleasure of meeting with the finest salesman Verizon has to offer, my love for the company skyrockets. There has never in the history of phone sales been a salesman so committed, so dedicated to his cause. Drake for district manager 2026!!
  • AH
    Arch Howell
    Dec 17, 2025
    5.0
    Ian is a great customer service rep. He clean my charge port on my SE and now it charges like a champ. He also showed me a phone that I will probably change to as it is water resistant. Quit fooling around- give Ian a raise. That’s the kind of people you want to keep.
  • JB
    Jerry Branam
    Dec 3, 2025
    5.0
    This place is great. All the people are very helpful and accommodating. John was fantastic. He spent a lot of time working with my phone to get it back up and running. I would definitely recommend them.
  • RC
    rene chamberlin
    Dec 3, 2025
    5.0
    Staff was extremely helpful and kind for it being 9am when we stopped by. I unfortunately don't remember the name of the gentleman who assisted us but he was great.
  • BM
    Brian Morris
    Nov 24, 2025
    5.0
    I came in to upgrade my phone. Drake greeted me and helpedme as soon as I got through the door. He was very knowledgeable about all of the devices they had. He also was able to help me with figuring out all of the promotions available and what would best suit my needs. He answered all my questions and concerns about my new phone and transferring the data between them. Great experience with this team, I plan on coming back in the future.

Frequently Asked Questions About Verizon

What products and brands does Russell Cellular in Cleveland, TN offer?

Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile services. They carry brands such as Verizon, Samsung, Google, Apple, Motorola, and LG.

Where is Russell Cellular located in Cleveland, TN?

Russell Cellular is located at 2308 Treasury Dr., Suite A, Cleveland, TN 37323, USA.