Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cleveland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
615 reviews
5 stars
295
4 stars
119
3 stars
63
2 stars
38
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and professionalism, particularly mentioning employees like Drew, Chelsea, and Jimmy.
Long Wait Times
Numerous reviews highlighted long wait times, often exceeding an hour, leading to frustration among customers.
Mixed Experiences
While some customers reported positive experiences, others faced issues with service quality and staff attitude, indicating inconsistency in customer service.
Product Availability
Several customers expressed disappointment with the limited selection of phones and accessories available in-store.
Billing Issues
Customers reported complications with billing and account management, including unauthorized changes and difficulties in resolving issues.
- JHJoleen HickmanDec 24, 20255.0I have always had not so great experiences anytime I have went into the Verizon store. Today changed my outlook and opinion of the store. I had to go into the store this morning to have help with setting up a new phone. The manager his name is Drew. He is an amazing and very polite, and helpful gentleman. If you have to go into the store ask for Drew!! Verizon please know Drew is an asset to your business!
- TMTravis MorrisDec 10, 20255.0Had to switch back to Verizon from AT&T and Chelsea did everything she could to help me, more than the location in Dayton, TN did for me! If you want anything done and done right then go see Chelsea at the Verizon off of Paul Huff Pkwy in Cleveland, TN!
- DBDoug BunchNov 29, 20251.0Phone won’t call only SOS calls. No help locally or internet. Your service is no good. The only thing you can do is mail a statement
- TLTatiana LeeOct 5, 20251.0They only carry the newest iphone. They don’t carry any older versions in store. Not even the 16, and they’re on the 17. Do not recommend. EVER. THE PHONE STORE HAS NO PHONES.
- DPDon PeekSep 23, 20254.0They helped you.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Cleveland, TN?
The Verizon store in Cleveland, TN is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Cleveland, TN?
The Verizon store is located at 560 Paul Huff Pkwy NW, Cleveland, TN 37312, US.
What types of products does the Verizon Cleveland store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon store?
Verizon accepts pay by check, debit card, and mobile NFC payments. Cash-only payments are not required.
Can I buy online and pick up my order at the Cleveland Verizon store?
Yes, you can buy online and pick up your order in-store. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an in-store appointment at Verizon Cleveland?
You can schedule an in-store appointment through their website or by using the My Verizon app.
What nearby dining options are available around the Verizon store in Cleveland?
Nearby dining options include Cheddar's Scratch Kitchen, Outback Steakhouse, Firehouse Subs, IHOP, and Popeyes Louisiana Kitchen, offering a variety of American, steakhouse, sandwich, and breakfast foods.
Are there any nearby fitness centers close to Verizon Cleveland?
Yes, 9Round Fitness, a boxing club and gym, is located near the Verizon store, which is convenient for combining fitness and errands.
What nearby services are available that could complement a visit to Verizon?
Nearby services include UPS Access Point for shipping, Mouse Creek Pharmacy for health needs, and The Home Depot for home improvement supplies, making it easy to run multiple errands around the Verizon location.
Does the Verizon Cleveland store offer products from multiple phone brands?
Yes, the store offers phones from several brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.