Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,960 reviews
5 stars
1,061
4 stars
405
3 stars
208
2 stars
79
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.
Product Availability
Frequent issues with inventory discrepancies; customers often found items listed as available online were not in stock.
Store Experience
Store cleanliness and organization received positive remarks, but some customers noted a confusing layout after relocation.
Delivery Issues
Several complaints about delivery delays and poor communication regarding order status.
Knowledgeable Staff
Many customers appreciated the expertise of staff members who provided detailed assistance and product recommendations.
- KMKay McElroy5 days ago3.0I had appt for changing out my battery in my laptop. However when I got to the store I could see quite a few mad people and complaints. When it was finally my turn to see the geek squad I was informed it would take until 9 pm that nite or the next morning. I left and went to a local computer store and they replaced the battery within a few min and the cost was less. I did feel bad for the employees of the store as it really wasn’t there fault and the customers were just not happy but they were trying their best to please them.
- BHBryan HallJan 1, 20265.0A Great Place with Impeccable Service
- MHMarra HavenerDec 20, 20255.0We had some difficulties with a TV that had to be exchanged, but was promptly taken care of thanks to Bryan and James! Fantastic customer service! As we left, the manager even came out to our vehicle to make sure we had it properly loaded so it would not break on the way home. We appreciate you all greatly and will be back!
- JTJeff TittsworthDec 18, 20251.0My shopping experience at Best Buy at the Pinnacle does not deserve a rating. I went there specifically to purchase a Skylight Calendar. The website showed there was one available. Upon arriving at the store, I finally found someone to help me, just to be told that the one Skylight Calendar that was showing available, was on a new order that had not been checked in yet. The item that I wanted to purchase was in their stockroom and they could not go get it for me because the order had not been checked in yet. Purely ridiculous. Ironically, the same thing happened to me last year when I tried to purchase 2 Kindles for gifts. I left Best Buy and drove to Target in Kingsport where they had 6 Skylight Calendars in stock. I bought what I needed and I gladly paid $50 more for them. Very poor management and Customer Service at the Best Buy at the Pinnacle. Jeff
- AMAngela MarieDec 8, 20251.0The phone number takes you to an automated messaging system that is absolutely not helpful and leaves you on hold for an unacceptable extended period of time before giving you a random representative. Awful customer service. Nobody in the Pinnacle store to take your calls
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Bristol, TN?
Best Buy in Bristol, TN is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy offer curbside pickup at this location?
Yes, Best Buy in Bristol offers curbside pickup services for customer convenience.
Can I get repair services for my electronics at Best Buy in Bristol?
Yes, the Bristol Best Buy location provides Geek Squad support and service repair options for electronics.
Is in-store shopping available at the Best Buy on Pinnacle Parkway?
Yes, in-store shopping is available at Best Buy on 442 Pinnacle Pkwy in Bristol.
What types of products can I find at Best Buy in Bristol?
You can shop TVs, computers, appliances, and more at the Bristol Best Buy store.
Does Best Buy accept debit cards and checks as payment methods?
Yes, Best Buy in Bristol accepts debit cards and checks; cash-only payment is not required.
Where is Best Buy located in Bristol, TN?
Best Buy is located at 442 Pinnacle Pkwy, Bristol, TN 37620, USA.
What nearby stores can I visit alongside Best Buy for home goods shopping?
Near Best Buy, you can visit Bed Bath & Beyond, Pier 1 Imports, Kirkland's, and The Plaze Shops At The Pinnacle for furniture and home goods.
Are there dining options close to Best Buy Bristol?
Yes, nearby dining options include Johnny Brusco's New York Style Pizza, Five Guys, Saladworks, Jersey Mike's Subs, MRS. Fields Gifts bakery, and TCBY frozen yogurt shop.
What other shopping experiences can I explore near Best Buy?
In addition to electronics, nearby shops include DICK'S Sporting Goods for sports gear, Michaels Stores for arts and crafts, Ulta Beauty for cosmetics, and various clothing stores like Marshall's, Versona, Buckle, and Claire's.