Best Buy

Reviews

• DR

  Dennis Rockholt

  5 days ago
  5.0
  Been going here since moving to TN, in 2003. Always been an amazing store, bought my psp here LOL actually low-key love how best buy has transformed and stayed relevant too! Their in-stock pc parts are so clutch. Recently got an rtx 5080 MSI gaming trio right off the shelf! Cool to see 10/10 vibes too 👍
• RM

  Ricardo Montes

  5 days ago
  3.0
  Is cool, but thats bothering me, is that they are guys asking for you phone service you said no and they still offering the service I have.
• NL

  Nell L

  Dec 29, 2025
  4.0
  I recently (right before Thanksgiving) purchased a new microwave at this store. I had already chosen a model I liked online, but I needed to measure the floor model to make sure it would fit in my kitchen cabinets. Since, I was going to the store I decided to take my old microwave in for recycling. It was a rather heavy microwave that required my daughter's help to get out of the cabinet and into the car. Once we entered the store we encountered two employees (young men in their late teens) who were talking to each other and I asked them where I could drop off the old microwave, one pointed at the front customer service desk and they both quickly turned around and left. Neither asked me if I was there to buy anything and if they could help me. After turning in the old microwave we headed to the kitchen appliances. The floor model I wanted to measure was there, but there were no microwaves on the shelf below (online it had said they were in stock). We looked around for an employee to help us, but there was only a customer service desk at the end of the aisle where an employee was helping a couple. My daughter went to stand in line and waited about 7 to 8 minutes, but the employee behind the desk only kept helping the other couple and never called for someone else to help us. She walked back in frustration and then finally another employee walked by. He scanned the label on the shelf with his phone and said there were some in the stock room, but that it would take him some time to find one. After waiting about 8 to 9 minutes, and looking at all the floor models of dishwashers to entertain ourselves, we began to look at the smart watches and cell phone gadgets across the aisle, when my daughter suddenly said "isn't that the microwave you are looking for" and pointed at the very top shelf above the cellphone gadgets. There they were 3 microwaves in the exact model I wanted - why hadn't the inventory shown that there were 3 on the sales floor? Finally another employee came by and took one down for me. As I was checking out the other employee finally came back from the stock room with another microwave - I pointed up at the ones I had found and he only smirked and went away. What should have been a 15 minute trip, turned into a 45 minute trip. At the end I wished I had ordered it online (if I hadn't needed to measure the floor model I probably would have).
• YC

  Yasmin Carvalho

  Dec 28, 2025
  1.0
  This review is about the Best Buy located in Brentwood. The prices are good, I bought my cell phone today. Best Buy should invest more in hospitality training for its salespeople. The young man who helped me (he wasn't wearing a name tag) was sitting on the left side on the last chair of the cell phone section. First, I was standing waiting with my husband. He saw that we were standing and didn't ask if we needed help. I asked if he could help me, and he said "maybe." I asked if he had a specific model, and he said he didn't know. I asked if he could check, and he reacted very unwillingly. After almost 5 minutes searching for the model I requested, he said he didn't have it. I asked about another model, and he didn't like having to open the drawer where the phones were stored again. He never asked if I had another option in mind or offered any other product. He never asked what color I wanted, explained about the phone, or asked if I had any questions. He asked me to sign electronically on the credit card machine without even telling me how much the phone cost. Apparently, he doesn't like what he does and shouldn't work with the public. Yes, I bought the phone. But next time I need to buy electronics, I don't plan on going back to Best Buy. He didn't seem willing to help at all. My experience at best buy was terrible.
• MM

  Marcus

  Dec 24, 2025
  1.0
  I’ve been a long-time customer of Best Buy across multiple states and have generally had positive experiences until my visit to Store #170 in Brentwood, TN on December 24, around 4:30 PM. I went in to purchase Christmas gifts for my children. After asking an associate for help with a digital camera, I received little assistance and was repeatedly told items were “sold out,” with the associate walking away after each question. When I identified a GoPro on display and asked to purchase it, I was repeatedly questioned about whether I intended to pay. While I was attempting to complete the purchase, the store manager (Hayden) approached me aggressively, told me to leave the store, and continued following and speaking to me in a hostile manner even while I was actively paying at the register. I was treated as if I had done something wrong despite being a paying customer. I was ultimately unable to complete all of my intended purchases because I was repeatedly told to leave. As a local business owner, I know what fair and professional customer treatment looks like. This experience fell far below that standard and left me feeling humiliated and profiled. I am not asking for special treatment only fair treatment. I hope Best Buy reviews this incident carefully, including security footage, and takes steps to ensure all customers are treated with respect and dignity.

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