Best Buy

Reviews

• CC

  chad cooper

  3 days ago
  5.0
  Great store great friendly staff everyone was helping me find my needs
• RM

  Review Man

  3 days ago
  2.0
  I really try to give places the benefit of the doubt, but this Best Buy has consistently let me down. The woman working the order pickup desk has been rude on three separate visits, enough times that it’s clearly not just someone having a bad day. It’s more of a personal issue. Every interaction feels like I’m inconveniencing her just for picking up an order I already paid for. On top of that, their stock levels are almost always gone the moment it hits shelves… because employees are buying it for themselves before customers ever get a chance. It’s extremely frustrating and makes the whole buying experience feel unfair and unprofessional. I like Best Buy as a company, but this location really needs to fix its customer service and tighten up policies so the staff isn’t clearing out collectible inventory before it even hits the floor.
• LP

  Luke Price

  Nov 7, 2025
  1.0
  -5 star i ordered a screen protector for a 17 pro max and when I go in the store they say it was canceled worst place ever.
• PA

  Paul A

  Nov 3, 2025
  4.0
  Both Dleen and Yami at this store transformed what could've been a nightmare of a shopping experience into a highly satisfying one. There is nothing more frustrating than one hour after placing an online order for an item that is supposed to be available yet with "few left" you receive a notification that actually the item you where really looking forward to pick up is out of stock at the store. Tried to contact the store via phone only to find out that support communications are only with an overseas call center, where a confused representative that clearly did not understand what was going on tried to say that the "problem is fixed and everything's good now". Oddly enough the app still said the item was not available. After driving to the store I met with both Dleen and Yami at the pickup counter who immediately tried to verify if the item was indeed unavailable. They checked and voilá -- the item was actually sitting on a shelf right behind the pickup counter! One of them even went a step further and investigated which store clerk marked it erroneously as out of stock, decisively taking it upon herself to speak directly to that clerk in what shows an excellent managerial move to avoid this problem from happening again in the future. Apparently not all the employees know that those shelves exist with inventory waiting to be purchased and if it wasn't for this instance who knows it they would have ever been sold. As a Total Member I was surprised to find out that what I took for granted (a pleasing shopping experience at Best Buy) could go wrong at any time, leaving us customers with phone and text support only with reps from an overseas call center that are very hard to communicate with due to their accent. But thanks to Dleen and Yami's excellent customer service I guess at least at the store we members hopefully will be in good hands. Kudos to both and thanks!
• CR

  Craig Rautiola

  Oct 27, 2025
  3.0
  Great products Geek squad is excellent It is HORRIBLY Difficult to get anyone at the Brentwood TN store to pick up a phone My wife and I called each day last week; each time put on EVER-Ending HOLD I eventually drove 45 minutes to the store. BB employees in every direction with very few customers Can’t understand the phone system … Gives a good company a BAD Perception

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