Best Buy

Reviews

• TS

  Tom Savas

  4 days ago
  1.0
  Wish I could give zero stars. We ordered a PS5 on Dec 10. The website FAILED to tell us they can't deliver to a PO box, instead of just fixing the problem it has been a month of calling over and over with NO results. Still have not received a product and they refuse to cancel and refund us. DO NOT ORDER FROM THIS COMPANY.
• CH

  Chris Henry

  5 days ago
  1.0
  customer service here is like a joke- not all, of course there are still some good employees over there, but most-they show that they are not really interested in helping their customers. They cant give any solution not even a smile , no hi , nothing, no attempt to solve my issues, that is not customer service, i just see their avoidance just like they are not being paid enough for this job.
• AS

  Aastha Sardana

  Jan 4, 2026
  5.0
  I had a very good experience at BestBuy thanks to Mehdi- he helped me pick out the best cellular plans as per my need and also helped me out with other appliances I needed to purchase - gave the best deal. Thank you for the experience
• DY

  David Young

  Jan 3, 2026
  1.0
  Boo-urns!!! Really disappointing customer service and uninformed about the deals available for cell phones directly through the carriers. Seemed like they cared more about impressing their coworkers than their customers. Deeply disappointing, would rather purchase online than have to enter this chaotic hellscape again.
• GG

  Genuinely

  Dec 28, 2025
  1.0
  The review needs to grow from 83 to 200 words, so here is an expanded version you can use (about 200 words) : I recently visited Best Buy, and overall the experience was fairly average . The store itself was clean, bright, and well-organized, which made it easy to navigate the aisles and find the general section I was looking for . Product selection seemed decent, with a good range of common electronics and accessories, although a few specific items I had in mind were either out of stock or hard to locate without assistance . Customer service was okay but not particularly memorable . It took a bit longer than expected to get someone’s attention, and I had to look around for an employee rather than being approached proactively . Once I did get help, the staff member was polite, answered my basic questions, and seemed reasonably knowledgeable about the products I asked about . There was no rudeness or major issue, but nothing went above and beyond either . Checkout was straightforward, and the line moved at a normal pace . Overall, it was a decent, middle-of-the-road shopping trip: not bad, but not impressive enough that I would go out of my way to return unless it was convenient or they had a specific deal I needed .

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